Email Zumiez Customer Care

We're here and ready to help! Take just a moment to tell us what you're question is - to save you time, we've attempted to answer common ones here but you will always have the opportunity to fill out our contact form if you still need help. Our awesome Customer Care team will get back to you as soon as possible, generally within 2-4 hours when we are open and usually by noon if you send it after hours. We look forward to assisting you!

How much will shipping cost?

No matter where you are in the world, we will be able to give you a shipping cost before you complete your order. Just put the items you want to buy in your bag and begin the checkout process. At step 2, after you enter your shipping address information, you will see all of your shipping options, how long delivery will take, and the cost for each.

Still have questions? Please fill out our contact form.

The item I want won't go in my bag.

If it looks like we have an item in stock but it won't go into your shopping bag, it generally means that someone beat you to the punch and bought the item first. If it appears that we have more than a few in stock (the drop down quantity box will tell you!), please give Customer Care a call and we will see what we can do to help.

Still have questions? Please fill out our contact form.

I have more than one charge to my account.

During the checkout process it may take a few moments for your order to process and your confirmation number to appear. During this time, if the "Place Order" button is clicked a second time or the "Back" or "Refresh" buttons in your browser are used it may cause more than one authorization to your account.

The solution to this depends on the situation - if you only received one order confirmation email, you can rest assured that there will only be one charge to your account - and that the authorizations will be released automatically by your bank in 3-5 business days. If you received more than one order email, please contact Customer Care as soon as possible at 1-877-828-6929 to cancel the additional order.

Still have questions? Please fill out our contact form.

I didn't get a confirmation number when I tried to place an order.

If you didn't see a confirmation page or get a confirmation email immediately it's possible your order didn't go through. Check your payment method - if there is no pending charge, try your order again making sure to be very patient when you see the white screen (its working!).

If you do see a charge, please give us a call at 877-828-6929 or leave the details below and we will investigate, releasing your funds if the order didn't complete.

Still have questions? Please fill out our contact form.

I need to change or correct my shipping address

There is a very limited time to make a change to an order after it's placed, because it is often packed and on a truck within hours (sometimes minutes!). If you need to make a change to your order and it is during business hours please call 877-828-6929 and our Customer Care team will do their best to help. You are also welcome to leave the information below and we will try to catch it before it goes out.

You can use this form to update your shipping address.

I want to change an item on my order.

Once an order is placed you may remove an item (as long as it hasn't already been shipped!), but not change an item or add a new item. If you need to make changes to items in your order (size, color, or different items altogether), we ask that you cancel your order and place the order again with the corrected items. If it is during business hours please call 877-828-6929 and our Customer Care team will do their best to help. You are also welcome to leave the information below and we will try to catch it before it goes out.

You can use this form to change your order.

I want to cancel my order.

There is a very limited time to cancel an order after it's placed, because it is often packed and on a truck within hours (sometimes minutes!). If you need to cancel your order and it is during business hours please call 877-828-6929 and our Customer Care team will do their best to help. You are also welcome to leave the information below and we will try to catch it before it goes out.

If we are not able to cancel the order, you may return it to any Zumiez store or mail it back to Zumiez.com for a refund.

Use this form to cancel your order.

I need to correct the billing information on my order.

The billing name is something that may or may not be checked by your bank before providing authorization for the order. If you entered an incorrect billing name, but got a confirmation number, then the name on the card isn't an issue and the transaction was approved by your bank.

Still have questions? Please fill out our contact form.

I tried to use a gift card, but it all went to my credit card.

We are sorry to hear your gift card wasn't processed the way you expected it to. Please fill out the information below and we will debit your gift card for the requested amount and process a credit to your credit card. Please allow 3-5 business days for the credit to appear on your account.

Use this form to charge your gift card instead.

I was charged sales tax incorrectly.

With all the complicated tax laws in different states, our computers sometimes get confused. If you were charged tax incorrectly, please fill out the form below and we will fix the issue right away.

Use this form to update your tax information.

How do I track my order?
You can track your order at any time at http://www.zumiez.com/order-tracking/ with the 9-digit order confirmation number that you received in your confirmation email.

Still have questions? Please fill out our contact form.

My order says it was shipped, but I don't see a tracking number?

Some types of shipping do not offer tracking information. If your order shows as shipped but does not have a tracking number, rest assured your package is on it's way. If you do not receive your package within the time frame stated at the time of purchase, please contact Customer Care at 877-828-6929.

Still have questions? Please fill out our contact form.

My tracking number isn't showing any information.

It can often take a day or two for tracking information to show up on the carriers website, sometimes as long as three or four days for USPS. If you continue to not be able to view tracking information or your package doesn't arrive by the time frame stated when you made your purchase, please contact Customer Care at 877-828-6929.

Still have questions? Please fill out our contact form.

I didn't get an email confirmation.

We are so sorry to hear that your email didn't arrive as it should have. If you saw the confirmation page with your order number at the time your order is placed, you can feel confident that your order was placed correctly. If you're not sure, or you'd like the email re-sent, please contact Customer Care during business hours at 877-828-6929, or fill out the form below and we will be happy to take care of it for you.

Still have questions? Please fill out our contact form.

How do I return or exchange an item?

The fastest and easiest way to return or exchange is to bring the item and your purchase invoice into your local Zumiez store. If that isn't convenient, you're welcome to mail the item back to Zumiez.com. If you'd like to ship your order back to Zumiez.com, please fill out the information below on the back of your invoice:

  • Circle the item(s) you are returning or exchanging on the front side of the Invoice
  • On the back of the confirmation select the reason for the return or exchange.
  • Choose a replacement or refund for item(s)
    • send exact replacement
    • send the same item in this __ size
    • credit my charged card (Choose this if you are returning the item
    • credit my Zumiez Gift Card
    • Other ___________________
  • MAKE SURE to include a good contact phone number, in case we need to discuss the details of your return with you.
  • Enclose the completed invoice with the items you are returning. Send back to Zumiez.com using the preprinted shipping label on the other side of the Confirmation Form.

Still have questions? Please fill out our contact form.

What address do I mail my item(s) to?

Returns and exchanges can be mailed to:

Zumiez, Inc.
Attn: Returns Department
6300 Merrill Creek Parkway Suite B
Everett, WA 98203


We ask that you pay postage to return an item back to Zumiez.com, and we will cover the cost of shipping exchanges back to you.

Still have questions? Please fill out our contact form.

I'd like to know the status of my return.

Please allow 7 business days for processing of returns and exchanges from the date they are received at our warehouse. If it has been more than 7 days and you haven't heard from us, please fill out the form below.

Still have questions? Please fill out our contact form.

I believe the product I received is defective.

If you feel that your product has a defect from the manufacturing process, you may return it to Zumiez.com for evaluation. We will determine whether there is a defect or if the problem is due to normal wear and notify you of our decision. Items deemed to be free of defect will be returned to you. Be sure to include your name and contact information, original order number, and a description of the problem.

Mail the item to:
Zumiez, Inc.
Attn: Returns Department
6300 Merrill Creek Parkway Suite B
Everett, WA 98203

For specific warranty information on the following brands, please see their websites. In many cases they ask to have the product returned directly to the manufacturer:

Dakine - http://www.dakine.com/customer-service/warranty/

Skullcandy - http://www.skullcandy.com/rma/

Nixon - http://www.nixonnow.com/service/warranty.html

Still have questions? Please fill out our contact form.

I want to know if you have a specific item available.

Zumiez is a fast moving place where styles change with the wind – making it difficult to know if or when we might be receiving a specific item in stock. Checking on the website is the best way to tell if we have something, and often it's the most up to date information we have on availability.

Please provide details of what you are looking for in our contact form.

I have a question about a specific item.

We are more than happy to provide you with as much information as we can. Simply fill out the form below with the details and we'll get you an answer!

Please provide details of what you are looking for in our contact form.

I'm having technical issues searching for products.

We are so sorry to hear you're having trouble on the site, thanks so much for taking the time to let us know about it. If it's during business hours, you are welcome to call our Customer Care team at 877-828-6929 for assistance placing your order. In the meantime, it would be much appreciated if you could fill out the form below to describe the details of the issue - this will help us resolve the issue and make sure you never experience it again!

Please fill out our form and include as much detail as possible to help us resolve this issue.

The discount isn't showing up as it should.

Oops! We're sorry the discount isn't showing as it should. If you'd like, place your order and fill out the form below with the applicable information and we will make sure you pay the right amount. If you'd prefer, feel free to contact the Customer Care team at 877-828-6929 during business hours to place your order.

Please fill out our form and include as much detail as possible to help us resolve this issue.

I'm having trouble checking out.

We are so sorry to hear you're having trouble on the site, thanks so much for taking the time to let us know about it. If it's during business hours, you are welcome to call our Customer Care team at 877-828-6929 for assistance placing your order. In the meantime, it would be much appreciated if you could fill out the form below to describe the details of the issue – this will help us resolve the issue and make sure you never experience it again!

Please fill out our form and include as much detail as possible to help us resolve this issue.

I'd like to talk about an experience with Customer Care

Thanks for taking the time to let us know about your experience with our Customer Care team! Simply fill out the form below – the department Manager reads each and every one. If you'd like to be contacted, just make sure to leave a good daytime phone number.

Please fill out our contact form to provide your feedback.

I want to discuss my in-store experience

We appreciate your taking the time to tell us about your store experience. Leave the details in the form below and we will forward it to the appropriate District Manager for that store.

Please fill out our contact form to provide your feedback.

I want free stickers!

You want some free Zumiez stickers? No problem!

Please send a self addressed stamped envelope to:
Zumiez, Inc.
Attn: Returns Department
6300 Merrill Creek Parkway Suite B
Everett, WA 98203
USA

We will have your stickers back out to you in 2-4 weeks.

I am trying to apply for a job with Zumiez

How exciting! To apply for a job with Zumiez, whether in a store or the Home Office, please visit www.zumiez.com/jobs. If you are having trouble with the application process, please fill out the form and someone will get back to you within one business day. Good luck!

Still have questions? Please fill out our contact form.

Other

Have something to say that doesn't fit into any of these categories? No problem. Just leave the information in the form below! We look forward to answering your question!

Still have questions? Please fill out our contact form.

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Contact Us

Customer Care
(877) 828-6929
M-F 8:00AM - 8:00PM PST

Click to Email Customer Care
During business hours, emails will be answered within 2-4 hours.

Mailing Address
Zumiez Customer Care
9911 B Woodend Rd.
Edwardsville, KS 66111

Zumiez Corporate Office

Zumiez, Inc.
4001 204th Street SW
Lynnwood, WA 98036