We're here and ready to help! Take just a moment to tell us what you're question is - to save you time, we've attempted to answer common ones here but you will always have the opportunity to fill out our contact form if you still need help. Our awesome Customer Care team will get back to you as soon as possible, generally within 2-4 hours when we are open and usually by noon if you send it after hours. We look forward to assisting you!
No matter where you are in the world, we will be able to give you a shipping cost before you complete your order. Just put the items you want to buy in your bag and begin the checkout process. At step 2, after you enter your shipping address information, you will see all of your shipping options, how long delivery will take, and the cost for each.
Still have questions? Please fill out our contact form.
If it looks like we have an item in stock but it won't go into your shopping bag, it generally means that someone beat you to the punch and bought the item first. If it appears that we have more than a few in stock (the drop down quantity box will tell you!), please give Customer Care a call and we will see what we can do to help.
During the checkout process it may take a few moments for your order to process and your confirmation number to appear. During this time, if the "Place Order" button is clicked a second time or the "Back" or "Refresh" buttons in your browser are used it may cause more than one authorization to your account.
The solution to this depends on the situation - if you only received one order confirmation email, you can rest assured that there will only be one charge to your account - and that the authorizations will be released automatically by your bank in 3-5 business days. If you received more than one order email, please contact Customer Care as soon as possible at 1-877-828-6929 to cancel the additional order.
If you didn't see a confirmation page or get a confirmation email immediately it's possible your order didn't go through. Check your payment method - if there is no pending charge, try your order again making sure to be very patient when you see the white screen (its working!).
If you do see a charge, please give us a call at 877-828-6929 or leave the details below and we will investigate, releasing your funds if the order didn't complete.
There is a very limited time to make a change to an order after it's placed, because it is often packed and on a truck within hours (sometimes minutes!). If you need to make a change to your order, please call 877-828-6929 during business hours and our Customer Care team will do their best to help. Changes to orders may not be made via email.
Zumiez.com is a fast moving place! Generally orders are in the fulfillment process within minutes of being placed - which means that changes are not able to be made. If you'd like to contact Customer Care at 877-828-6929, we'd be more than happy to check your order and see if the change is able to be made. Changes to orders may not be made via email.
Don't forget, you can exchange your order at any U.S. Zumiez store or by mail after you receive your package.
There is a very limited time to cancel an order after it's placed, because it is often packed and on a truck within hours (sometimes minutes!). If you need to cancel your order please call 877-828-6929 during business hours and our Customer Care team will do their best to help. Orders may not be canceled via email.
If we are not able to cancel the order, you may return it to any Zumiez store or mail it back to Zumiez.com for a refund.
The billing name is something that may or may not be checked by your bank before providing authorization for the order. If you entered an incorrect billing name, but got a confirmation number, then the name on the card isn't an issue and the transaction was approved by your bank.
We are sorry to hear your gift card wasn't processed the way you expected it to. Please fill out the information below and we will debit your gift card for the requested amount and process a credit to your credit card. Please allow 3-5 business days for the credit to appear on your account.
Use this form to charge your gift card instead.
With all the complicated tax laws in different states, our computers sometimes get confused. If you were charged tax incorrectly, please fill out the form below and we will fix the issue right away.
Use this form to update your tax information.
Some types of shipping do not offer tracking information. If your order shows as shipped but does not have a tracking number, rest assured your package is on it's way. If you do not receive your package within the time frame stated at the time of purchase, please contact Customer Care at 877-828-6929.
It can often take a day or two for tracking information to show up on the carriers website, sometimes as long as three or four days for USPS. If you continue to not be able to view tracking information or your package doesn't arrive by the time frame stated when you made your purchase, please contact Customer Care at 877-828-6929.
We are so sorry to hear that your email didn't arrive as it should have. If you saw the confirmation page with your order number at the time your order is placed, you can feel confident that your order was placed correctly. If you're not sure, or you'd like the email re-sent, please contact Customer Care during business hours at 877-828-6929, or fill out the form below and we will be happy to take care of it for you.
The fastest and easiest way to return or exchange is to bring the item and your purchase invoice into your local Zumiez store. If that isn't convenient, you're welcome to mail the item back to Zumiez.com. If you'd like to ship your order back to Zumiez.com, please fill out the information below on the back of your invoice:
Returns and exchanges can be mailed to: Zumiez, Inc. Attn: Returns Department 6300 Merrill Creek Parkway Suite B Everett, WA 98203 We ask that you pay postage to return an item back to Zumiez.com, and we will cover the cost of shipping exchanges back to you.
Please allow 7 business days for processing of returns and exchanges from the date they are received at our warehouse. If it has been more than 7 days and you haven't heard from us, please fill out the form below.
If you feel that your product has a defect from the manufacturing process, you may return it to Zumiez.com for evaluation. We will determine whether there is a defect or if the problem is due to normal wear and notify you of our decision. Items deemed to be free of defect will be returned to you. Be sure to include your name and contact information, original order number, and a description of the problem.
Mail the item to: Zumiez, Inc. Attn: Returns Department 6300 Merrill Creek Parkway Suite B Everett, WA 98203
For specific warranty information on the following brands, please see their websites. In many cases they ask to have the product returned directly to the manufacturer:
Dakine - http://www.dakine.com/customer-service/warranty/
Skullcandy - http://www.skullcandy.com/rma/
Nixon - http://www.nixonnow.com/service/warranty.html
Zumiez is a fast moving place where styles change with the wind – making it difficult to know if or when we might be receiving a specific item in stock. Checking on the website is the best way to tell if we have something, and often it's the most up to date information we have on availability.
Please provide details of what you are looking for in our contact form.
We are more than happy to provide you with as much information as we can. Simply fill out the form below with the details and we'll get you an answer!
We are so sorry to hear you're having trouble on the site, thanks so much for taking the time to let us know about it. If it's during business hours, you are welcome to call our Customer Care team at 877-828-6929 for assistance placing your order. In the meantime, it would be much appreciated if you could fill out the form below to describe the details of the issue - this will help us resolve the issue and make sure you never experience it again!
Please fill out our form and include as much detail as possible to help us resolve this issue.
Oops! We're sorry the discount isn't showing as it should. If you'd like, place your order and fill out the form below with the applicable information and we will make sure you pay the right amount. If you'd prefer, feel free to contact the Customer Care team at 877-828-6929 during business hours to place your order.
We are so sorry to hear you're having trouble on the site, thanks so much for taking the time to let us know about it. If it's during business hours, you are welcome to call our Customer Care team at 877-828-6929 for assistance placing your order. In the meantime, it would be much appreciated if you could fill out the form below to describe the details of the issue – this will help us resolve the issue and make sure you never experience it again!
Thanks for taking the time to let us know about your experience with our Customer Care team! Simply fill out the form below – the department Manager reads each and every one. If you'd like to be contacted, just make sure to leave a good daytime phone number.
Please fill out our contact form to provide your feedback.
We appreciate your taking the time to tell us about your store experience. Leave the details in the form below and we will forward it to the appropriate District Manager for that store.
You want some free Zumiez stickers? No problem!
Please send a self addressed stamped envelope to: Zumiez, Inc. Attn: Returns Department 6300 Merrill Creek Parkway Suite B Everett, WA 98203 USA
We will have your stickers back out to you in 2-4 weeks.
How exciting! To apply for a job with Zumiez, whether in a store or the Home Office, please visit www.zumiez.com/jobs. If you are having trouble with the application process, please fill out the form and someone will get back to you within one business day. Good luck!
Have something to say that doesn't fit into any of these categories? No problem. Just leave the information in the form below! We look forward to answering your question!
If you're under 13, you should not register or sign up for zmail. For information on how we will use any information you submit, check out our privacy statement.
Please verify your age:
