Frequently Asked Questions

  • How do I track my order?

    To track your order or check order status, visit our Order Tracking page and enter your order number.

    For each shipment that goes out we send an email with the shipment details and tracking information.

    Why is there no tracking information for my order?

    Order tracking information may not be available to view for one business day after you receive your shipping confirmation. As soon as the carrier scans your package into their system you should be able to view your package as it heads toward you.

    If you do not see tracking information after a full business day has passed, please contact Customer Care.

  • Can I make changes to or cancel my order?

    The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in literal minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.

    Please call us during business hours at 877-828-6929. You may also email help@zumiez.com, including:

    • Your order number
    • Details of the change, like new address or the items you want to change
    • Type “Order Change” or “Order Cancel” in the subject line.

    Why did my order ship in multiple packages?

    Zumiez ships from locations all over the U.S., so your order may be shipped in separate packages.

    Please note that each shipment will have an email confirmation as well as a separate charge to your account. The total of all the charges should never exceed that of the original purchase amount.

    Why are there multiple charges on my account?

    Orders from Zumiez are sometimes shipped from multiple locations. We only charge when we ship, so there is a separate charge for each shipment.

    When you first place your order with Zumiez.com you will see an authorization hold on your payment account for the amount of the purchase, or “pending transaction”. This is a temporary hold placed by your bank to allow us time to collect on your order. When we ship your order, we send the message to your bank that we’d like to collect on that transaction and the funds are paid to Zumiez.

    If we ship your order from multiple locations, we will send a separate message to your bank to collect on each of those shipments separately, to make sure we only collect funds on items we have actually shipped to you. The total of all the individual transactions will not exceed the amount of the original authorization.

    Each bank has a slightly different way of processing these transactions and presenting them to their customers. Please allow 3-5 days for the transactions to process through completely.

    What do I do if there is an error in my order?

    If you find an error in your order after it’s been delivered, please contact Customer Care at help@zumiez.com or 877-828-6929. We will quickly resolve whatever is wrong.

  • When will my order ship?

    If your order is placed before 12pm it generally ships the same business day, and tracking should be active by the following business day.

    All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.

    If we are unable to ship your order for any reason, we will notify you are soon as we are aware.

    How long will it take to be delivered?

    Shipping Methods & Arrival Times

    • Order before 12pmFree / Economy
      5-8 Business Days
      Standard
      3-5 Business Days
      Express
      2-3 Business Days
      Next Day
      Next Business Day
    • Order SundayFollowing Mon to ThursThurs to following MonWed or ThursTuesday
    • Order MondayFollowing Mon to ThursThurs to following MonWed or ThursTuesday
    • Order TuesdayFollowing Tue to FriFri to following TueThurs or FriWednesday
    • Order WednesdayFollowing Wed to MonFollowing Mon to WedFri or MonThursday
    • Order ThursdayFollowing Thurs to TueFollowing Tue to ThursFollowing Mon or TueFriday
    • Order FridayFollowing Fri to WedFollowing Wed to FriFollowing Tue or WedMonday
    • Order SaturdayFollowing Mon to ThursThurs to following MonWed or ThursTuesday

    Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Alaska and Hawaii can take up to 30 days.

    What shipping carrier does Zumiez use?

    Zumiez ships most packages via UPS and USPS within the US and we ship via DHL and UPS internationally. These carriers can change at any time.

    If you are unable to receive delivery from either one of these carriers, please see the Shipping Method Guide for more information.

    How do I choose the best shipping method?

    • I love visiting my local Zumiez store: Go back a step and choose Ship to Store (US only)
    • I need it as soon as possible: Choose Next Business Day delivery
    • I need it in 2-3 days: Choose Express
    • I need it within 3-4 days: Choose Standard
    • I am not in a hurry to receive my order: Choose Economy or Free Shipping when available
    • I do not receive mail from USPS: Choose Standard shipping for guaranteed UPS Ground delivery
    • I do not receive UPS delivery: Ship your order to a PO Box for guaranteed USPS delivery
    • I live in a rural part of the country: Your shipping time will always be at the later end of the range.