Frequently Asked Questions



 
 
How long does free/economy shipping take to arrive?

Free/Economy shipping generally takes up to 8 business days, depending on your location in the country. This means that when you add weekends into the mix, it can take up to two weeks. Additionally, this type of shipping may be delivered by UPS or USPS and does not include the ability to make changes to delivery or file investigations. If you need your package faster, you may want to choose one of our other shipping options.

 
Why was my order shipped in separate packages?

In order to provide you with the best selection possible, we show you inventory available at our central fulfillment center as well as our nearly 500 retail stores. We always attempt to fulfill the entire order from one location, however the items will ship separately according to availability. You will never be charged additional shipping costs for this service.

You will receive a separate shipment confirmation email for each package shipped, and each shipment is charged separately so you may see multiple smaller charges to your account adding up to the original purchase amount.

 
Why are there multiple charges on my account?

When you place an order it can be fulfilled through our central fulfillment center or through one of our nearly 500 retail stores. This means your order may ship from multiple locations. Since each shipment is charged at the time it is shipped, you will see that there is a separate charge for each package (you will receive a separate shipment confirmation email for each shipment). The total for all of the charges should never exceed the total of the original purchase.

Occasionally, it takes your financial institution a day or two to release the original hold they place when we authorize funds, so you’ll see that hold and the actual charges at the same time. This is temporary and the hold will be released according to your banks policies.

 
What is a "pending transaction" or "authorization"?

When you make a purchase with your debit or credit card, the merchant sends a request to your bank to make sure the account is open and funds are available. The bank returns an authorization code allowing the merchant to collect those funds at a later date. Most banks will then place a temporary hold on those funds to allow the merchant time to collect. These holds have an automatic expiration date of 3-5 business days, depending on bank policy. These holds will be released during nightly processing on the expiration date, or when the transaction is presented for payment, whichever is first.

If we collect less than the original authorization (because we ship part of your order) we will always request that your bank release the original authorization hold. The time that this is completed varies from bank to bank and sometimes you see the hold and the settlement at the same time. This is temporary and will resolve within a day or two.

 
Why is the shipping to my military address so expensive?

When shipping to an APO or FPO address, please make sure to enter the address in correctly as a domestic U.S. address. Entering the country where the recipient is stationed will result in a calculation of international shipping costs instead of domestic.

Tips for shipping to an APO or FPO address:

  • Make sure to include the recipients full name and rank if applicable.
  • Use all address fields available, including "Company Name", "Address 1" and "Address 2" if necessary. Sometimes Military addresses are long!
  • Enter "APO" or "FPO" into the "City" field. This indicates that it is going to a military installation for delivery.
  • The State/Province field must read "Armed Forces" with the appropriate location. Options are Africa, Americas, Canada, Europe, Middle East, or Pacific.
  • Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed. This is the only way the system will know to charge for domestic and not international shipping and will result in a significantly lower shipping cost.

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    Why won't the item I'm trying to purchase go into my bag?

    If an item has been sold out during the day, it will still show as available on the website, but will not go into your bag when you try to add it. It will look like it is processing, but the number of items in the bag won't change. This might mean that the item is completely sold out, or that it is low in stock and others have the last few reserved in their own bags. It's impossible to know if the item will be available later or not - you are welcome to check back, or you may want to choose another item.

    Once our site processes overnight any out of stock items will no longer show up.

     
    How can I apply for a job at Zumiez?

    Interested in a career with Zumiez? Please visit our Jobs page. If you'd like to apply to work in a Zumiez Canada store, please email your resume to jobs@zumiez.ca and it will be forwarded appropriately. Note: Resumes sent to jobs@zumiez.ca for U.S. stores will be deleted without a response.

     
    Does Zumiez offer coupons or promo codes?

    That's a great question! Check this out! http://www.zumiez.com/zumiez-coupons

     
    When will my order ship?

    Orders placed before 3pm CST, Monday through Friday are often shipped same day. Orders placed after 3pm CST should be shipped the next business day. Business days include Monday through Friday, and exclude Holidays. All orders are subject to verification and product availability prior to processing and shipping. Please provide current contact information to expedite the verification process.

     
     
    Can I make changes to my order after it has been submitted?

    Once your order has been placed we are generally unable to adjust or modify the information - because it's often packed and on a truck within hours. If you have a change to make, please let us know as soon as possible at 877-828-6929. We will do our best to help as long as the package is still here.

     
     
    The tracking says my package was delivered, but I don't have my order. What do I do?

    First, ask everyone in the household and surrounding neighbors if they have received the package. If your package was delivered by the post office, we often see that the package arrives 1-2 business days after being marked “Delivered”. If you still don’t have your order, please contact Zumiez.com Customer Care at 877-828-6929. Please do not contact UPS or USPS; we will do that for you.

     
     
    Does Zumiez.com ship to my country?

    Zumiez ships to the USA, Antigua and Barbuda, Aruba, Australia, Barbados, Belgium, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Denmark, Ecuador, Finland, France, Germany, Grenada, Hong Kong, Hungary, Iceland, Ireland, Italy, Jamaica, Japan, Mexico, Netherlands, Netherlands Antilles, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, St Kitts and Nevis, St Lucia, Thailand, Trinidad and Tobago, Turks and Caicos Islands, United Kingdom and United Arab Emirates. If your country is not listed, we are unable to ship to your address at this time, but please continue to check back as we expand our business.

    American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the US Virgin Islands are not subject to international shipping policies. You can find these ship-to options under State in the checkout when you choose United States as the country.

     
     
    Can I ship my order to a Zumiez store in Canada?

    At this time we are not able to offer Ship to Store service in Canada.

     
     
    How do I get free Zumiez stickers?

    Looking for Zumiez stickers for your board, bedroom, or bumper? Simply send a self addressed, stamped envelope (address a blank envelope to yourself, put a stamp on it, and put it in another envelope which you mail to us) to:

    Zumiez Inc.
    Couch Stickers
    9911 B Woodend Rd
    Edwardsville, KS 66111


    Please allow 4-6 weeks to receive your stickers back in the mail! We are sorry, but we are only able to provide free stickers through the mail inside the U.S.

    More About Free Stickers

     
    Will I have to sign for my Zumiez.com Delivery?

    Certain packages will require a signature upon delivery. Orders over $449.00, or orders over $50 where Next Day delivery is chosen. Addtionally, UPS occaisionally requires a signature at it's discretion.

    Contact Us

    Customer Care
    (877) 828-6929
    M-F 6:00AM - 6:00PM PST
    Sat. 8:00AM - 3:00PM PST

    Click to Email Customer Care
    During business hours, emails will be answered within 2-4 hours.

    Mailing Address
    Zumiez Customer Care
    9911 B Woodend Rd.
    Edwardsville, KS 66111

    Zumiez Corporate Office

    Zumiez, Inc.
    4001 204th Street SW
    Lynnwood, WA 98036