Free/Economy shipping generally takes up to 8 business days, depending on your location in the country. This means that when you add weekends into the mix, it can take up to two weeks. Additionally, this type of shipping may be delivered by UPS or USPS and does not include the ability to make changes to delivery or file investigations. If you need your package faster, you may want to choose one of our other shipping options.
If an item has been sold out during the day, it will still show as available on the website, but will not go into your bag when you try to add it. It will look like it is processing, but the number of items in the bag won't change. This might mean that the item is completely sold out, or that it is low in stock and others have the last few reserved in their own bags. It's impossible to know if the item will be available later or not - you are welcome to check back, or you may want to choose another item.
Once our site processes overnight any out of stock items will no longer show up.
During the checkout process it may take a few moments for your order to process and your confirmation number to appear. During this time, if the "Place Order" button is clicked a second time or the "Back" or "Refresh" buttons in your browser are used it may cause more than one authorization to your account.
The solution to this depends on the situation - if you only received one order confirmation email, you can rest assured that there will only be one charge to your account - and that the authorizations will be released automatically by your bank in 3-5 business days. If you received more than one order email, please contact Customer Care as soon as possible at 1-877-828-6929 between 7am and 6pm PST Monday-Friday to cancel the additional order.
When you make a purchase with your debit or credit card, the merchant sends a request to your bank to make sure the account is open and funds are available. The bank returns an authorization code allowing the merchant to collect those funds at a later date. Most banks will then place a temporary hold on those funds to allow the merchant time to collect. These holds have an automatic expiration date of 3-5 business days, depending on bank policy. These holds will be released during nightly processing on the expiration date, or when the transaction is presented for payment, whichever is first.
When shipping to an APO or FPO address, please make sure to enter the address in correctly as a domestic U.S. address. Entering the country where the recipient is stationed will result in a calculation of international shipping costs instead of domestic.
Tips for shipping to an APO or FPO address:
Have questions regarding skate or snow product? Well, we have answers! Contact Zumiez skate and snow technicians at (877) 828-6929. Our expert technicians can assist you with anything and everything related to skate and snow, from choosing the right product to informing you on the latest trends.
Interested in a career with Zumiez? Please visit our Jobs page. If you'd like to apply to work in a Zumiez Canada store, please email your resume to email@example.com and it will be forwarded appropriately. Note: Resumes sent to firstname.lastname@example.org for U.S. stores will be deleted without a response.
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Orders placed before 3pm CST, Monday through Friday are often shipped same day. Orders placed after 3pm CST should be shipped the next business day. Business days include Monday through Friday, and exclude Holidays. All orders are subject to verification and product availability prior to processing and shipping.
Once your order has been placed we are generally unable to adjust or modify the information - because it's often packed and on a truck within hours. If you have a change to make, please let us know as soon as possible at 877-828-6929. We will do our best to help as long as the package is still here.
First, ask everyone in the household and surrounding neighbors if they have received the package. If still nothing, contact Zumiez.com Customer Care at 877-828-6929, 7am to 6pm PST Monday through Friday. Please do not contact UPS or USPS; we will do that for you.
Zumiez ships to the USA, Antigua and Barbuda, Aruba, Australia, Barbados, Belgium, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Denmark, Ecuador, Finland, France, Germany, Grenada, Hong Kong, Hungary, Iceland, Ireland, Italy, Jamaica, Japan, Mexico, Netherlands, Netherlands Antilles, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, St Kitts and Nevis, St Lucia, Thailand, Trinidad and Tobago, Turks and Caicos Islands, United Kingdom and United Arab Emirates. If your country is not listed, we are unable to ship to your address at this time, but please continue to check back as we expand our business.
American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the US Virgin Islands are not subject to international shipping policies. You can find these ship-to options under State in the checkout when you choose United States as the country.
At this time we are not able to offer Ship to Store service in Canada.
Looking for Zumiez stickers for your board, bedroom, or bumper? Simply send a self addressed, stamped envelope (address a blank envelope to yourself, put a stamp on it, and put it in another envelope which you mail to us) to:
4001 204th St SW
Lynnwood, WA 98036
Please allow 4-6 weeks to receive your stickers back in the mail! We are sorry, but we are only able to provide free stickers through the mail inside the U.S.
More About Free Stickers
Certain packages will require a signature upon delivery. Orders over $449.00, or orders over $50 where Next Day delivery is chosen. Addtionally, UPS occaisionally requires a signature at it's discretion.