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Customer Care
  • How do I use my Zumiez.com Gift Card?
  • How do I find the perfect gift?
  • I have a Zumiez Gift Card - how do I check my balance?
  • How do I buy a gift card?
  • What are the "rules" for Zumiez Gift Cards?

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    How do I use my Zumiez.com Gift Card?
     

    After you choose the perfect items to buy with your gift card, go ahead and begin the checkout process as you normally would. At Step 3, "Payment & Submit", you will begin by entering your gift card number and 4 digit security number into the Gift Card section of the form. Tell us how much you'd like to apply toward the card and click the "Apply Gift Card" button next to the amount field. Once you submit your gift card payment the amount due on the right side of the screen will change - if your card covered the entire purchase, it will read as $0.00 and you will simply click "Place Order", or if there is still an amount due you may pay this amount with a credit card.

     
    How do I find the perfect gift?
     

    Don't know what to get someone? We will make it easy for you; buy the "Coolest" thing around, a Zumiez gift card! Gift cards are available online and at all Zumiez store locations. They are designed for you to check balances, redeem and recharge. It's better than cash!

     
    I have a Zumiez Gift Card - how do I check my balance?
     

    You can check the balance of your Zumiez gift card online at Zumiez.com, at any Zumiez store location, or call Customer Care at 877-828-6929. Check Balance Online

     
    How do I buy a gift card?
     

    Zumiez gift cards are available at Zumiez.com or at any Zumiez store location. Buy Now or Store Locator

     
    What are the "rules" for Zumiez Gift Cards?
     
  • Zumiez Gift Cards are not redeemable for cash, except where required by law. When redeemed at a Zumiez retail store, gift cards with a balance of $10 or less will be cashed out upon request.
  • A minimum of $10 must be placed on a gift card.
  • Lost, stolen, or damaged gift cards may be canceled and replaced with a new gift card upon proof of purchase, as required by Zumiez, and in the amount of the balance remaining when canceled or replaced.
  • Any purchase over $10 made with a gift card will be refunded to a gift card and not cash.
  • Shipping charges apply to gift cards for tracking and insurance purposes.
  • You can combine multiple gift card balances together at Zumiez.com, a Zumiez store location or by contacting Zumiez Customer Care at 877-828-6929. Please have the gift card numbers and security codes available.
  • Gift cards are eligible for use in the country where they are purchased. i.e., Cards purchased in Canada may only be used in Zumiez Canada stores, and cards purchased online or in a U.S. store may only be used in the U.S. or online.

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    Contact Us

    Customer Care
    (877) 828-6929
    M-F 8:00AM - 8:00PM PST

    Click to Email Customer Care
    During business hours, emails will be answered within 2-4 hours.

    Mailing Address
    Zumiez Customer Care
    9911 B Woodend Rd.
    Edwardsville, KS 66111

    Zumiez Corporate Office

    Zumiez, Inc.
    4001 204th Street SW
    Lynnwood, WA 98036