Does Zumiez ship to my country?

Zumiez.com is able to ship product to the following countries:

USA, Antigua and Barbuda, Aruba, Australia, Barbados, Belgium, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Denmark, Ecuador, Finland, France, Germany, Grenada, Hong Kong, Hungary, Iceland, Ireland, Italy, Jamaica, Japan, Mexico, Netherlands, Netherlands Antilles, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, St Kitts and Nevis, St Lucia, Thailand, Trinidad and Tobago, Turks and Caicos Islands, United Kingdom and United Arab Emirates. If your country is not listed, we are unable to ship to your address at this time, but please continue to check back as we expand our business.

Credit cards issued from any country other than those listed above can not be accepted, regardless of the location of the shipping address.

NOTE: We ship to all U.S. Territories. The following can be found in the ship-to options under State when you choose United States as the country in the checkout process: American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

 
 
What shipping carrier does Zumiez use for international orders?

International Packages are shipped using DHL Express Worldwide. Zumiez reserves the right to make changes to this carrier at any time. The recipient is responsible for all customs fees, taxes, and brokerage charges at the time of delivery. Refused packages will be abandoned and will not be refunded.

 
 
What are the policies for international shipping?

International Shipping Policies:

 
  • All orders are subject to verification prior to processing and shipping.
  • We are required to complete a customs declaration with the sales price of the item(s) purchased.
  • Zumiez cannot legally declare your order as a gift.
  • Our current available shipping method is DHL Express Worldwide.
  • All prices are in US dollars.
  • Selected product is not available to ship outside of the United States. Items we cannot ship internationally are Burton (Hardgoods), Anon, RED Helmets, Volcom, all Oakley Goggles and Oakley Sunglasses, all snowboards, boots and bindings except for Aperture and Alibi, Levi's, Nixon Watches, G-Shock Watches and Headphones. Additionally we do not ship products manufactured primarily of wood to Mexico at this time, which includes most of our skate decks. Orders of these products will be canceled in our system.
  • Some inventory ships from our U.S. Zumiez stores, which are not able to ship internationally. If your order includes an item only available in a store we will attempt to transfer the product or offer you the ability to swap it for another item. You will be notified of any delays this may cause.
  • We ship to international residential addresses only; we do not ship to businesses, hotels, motels or resorts outside of the U.S.
  • If there are any discrepancies on an International Order, we will notify the customer. If we do not hear a response within 3 business days after our attempted contact, that order will be canceled.
 
 
International Shipping Disclaimer

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Zumiez.com, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government will be refunded.

Any items ordered that we are unable to ship outside of the US will be canceled immediately.

 
Can I ship my order to a Zumiez store in Canada?

At this time we do not offer Ship to Store service to Canada. Additionally, Zumiez.com orders must be returned to Zumiez.com and may not be returned to any Zumiez Canada location.

 
I live in Canada, can I return my order to a Canadian Zumiez store?

Items purchased from Zumiez.com cannot be returned to a Zumiez store in Canada, and vice versa. Canadian in-store purchases must be returned in-store, and web purchases must be returned to Zumiez.com.

Contact Us

Customer Care
(877) 828-6929
M-F 6:00AM - 6:00PM PST
Sat. 8:00AM - 3:00PM PST

Click to Email Customer Care
During business hours, emails will be answered within 2-4 hours.

Mailing Address
Zumiez Customer Care
9911 B Woodend Rd.
Edwardsville, KS 66111

Zumiez Corporate Office

Zumiez, Inc.
4001 204th Street SW
Lynnwood, WA 98036