Privacy and Security Policy
Updated 2/1/2012

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS SITE. FOR CHILDREN VISITING THIS WEB PAGE, ASK YOUR PARENTS TO GO OVER THIS WITH YOU.

By using http://www.zumiez.com, thestash.zumiez.com, zumiezcouchtour.com, bestfootforward.com ("Sites") you signify your assent to this Privacy Policy. If you do not agree with this policy, please do not use these Sites. Your continued use of our Site following the posting of changes to these terms will mean you accept those changes. Zumiez reserves the right, as its sole discretion, to change, modify, add, or remove portions of this policy at any time.

Zumiez Inc. values the relationship we have built with our customers. Our customers' rights to privacy online and the concerns of parents for their children visiting our site are very important. In efforts to bring you a great shopping experience and keep you updated with current promotions, events and product, we may collect some personal information.


Why do we collect personal information? How do we use it? When do we share it with other companies? All these questions will be answered in this privacy policy. Also, you will learn about your rights and choices in regards to the use of your information. If you have any questions about this privacy policy, contact Zumiez Customer Service:

  • Phone: Toll Free at: (877) 828-6929
  • Email: help@zumiez.com
  • Postal Address:
    Zumiez Customer Care
    9911 B Woodend Rd
    Edwardsville, KS 66111

From time to time our privacy policy may change; our most recent information will be posted on our Site. Look for the revision date; it will inform you on the latest day of modification.

Privacy of Children on Our Site

The Children's Online Privacy Protection Act ("COPPA") requires that we inform parents and legal guardians about how we collect, use, and disclose personal information from children under 13 years of age; and that we obtain the consent of parents and guardians in order for children under 13 years of age to use certain features of our Site. Below we explain how we comply with COPPA. When we use the term "parent" below, we mean to include legal guardians.

Information should not be submitted to or posted at zumiez.com, thestash.zumiez.com, zumiezcouchtour.com or bestfootforward.com by guests under 13 years of age. If Zumiez learns that a guest under 13 years of age has submitted personally identifiable information online Zumiez will take reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required by law).

Children can browse zumiez.com, zumiezcouchtour.com and bestfootforward.com without any personal information being collected. Guests under 13 years of age cannot access thestash.zumiez.com. We collect birth dates to validate the ages of our guests, including children. We do not collect any other personally identifiable information from children during our registration process. We will apply material changes in our Privacy Policy only in conformance with applicable law, including any applicable provisions of COPPA that require parental consent.

If you need further assistance, please contact Zumiez Customer Service with your questions or comments at:

  • Phone: Toll Free at: (877) 828-6929
  • Email: help@zumiez.com
  • Postal Address:
    Zumiez Customer Care
    9911 B Woodend Rd
    Edwardsville, KS 66111

If you are not 18 years of age or older, you must have your parent or guardian's permission to call this number.

NOTICE: Please visit http://www.ftc.gov/privacy/privacyinitiatives/childrens.html for information from the Federal Trade Commission about protecting children's privacy online.

 
Information We Collect

We may collect information including: your name, postal address, billing address, telephone number, email address and, when necessary, credit card information when you:

  • Place an order online
  • Join The Zumiez Stash Rewards program
  • Make a purchase at one of our Zumiez Retail Stores
  • Return an item or make an exchange
  • Inquire about our services
  • Receive a gift package
  • Create an account at Zumiez.com
  • Register at an event
  • Subscribe to receive email or text messages
  • Send a wish list
  • Share your Shopping Bag
  • Rate, Review or Tag a product or service
  • Enter a contest or sweepstakes
  • Are referred to us through a marketing promotion
  • Participate in a marketing survey, promotion, or events

To protect our customers, all records and data you have provided, are kept in secure databases. See Security section for more information.

We collect data every time someone accesses zumiez.com, zumiezcouchtour.com, bestfootforward.com, or thestash.zumiez.com. This information is gathered to improve your shopping experience. The types of data we are tracking are day and time the Site is accessed, the internet domain used to access the Site, the website visited prior to visiting our Site, the pages visited while on our Site and your activities on the site.


 
Using Information We Collect

The information we collect will simply help us provide you products and services such as:

  • Offer information on past purchases
  • Award you The Zumiez Stash Rewards Points
  • Improve our product selection
  • Process and track your order
  • Provide the services you request
  • Contact you about the status of an order
  • Identify your product and service preferences
  • Customize our communications to you
  • Provide information concerning products you have purchased
  • Improve our customer service
  • Provide product recommendations

 
How We Use Email, Text and other Communications

We may communicate with our customers via email, phone or text to provide the products and services you requested. These communications may include:

  • Order confirmation
  • Shipment confirmation
  • Providing customer service and answers to your questions
  • Order Tracking
  • Account Information
  • The Zumiez Stash Rewards information

Zumiez.com will never ask you through email to provide personal information including credit card numbers, passwords, or bank account numbers.

 
Information We Share With Others and Your Privacy Rights

When you shop or visit one of our stores or one of our websites we may share information about you to improve your shopping experience. We contract with service providers to maintain and manage our customer information, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Zumiez. We generally do not authorize any of these service providers to make any other use of your information. In addition, when we partner with another company to offer or provide products, services, contests or promotions, we may compare our customer list with theirs to identify our common customers. Zumiez and its marketing partners may use that information to fulfill our respective obligations to you and for future promotional activities.

When we offer contests and promotions, with or without a marketing partner, you may be required to provide certain personal information in order to participate. In these cases, we will give you the choice not to receive promotional email messages or other communications from us regarding our products, services, contests, and promotions. In this case, however, Zumiez, or one of its affiliates may still need to contact you, for example, to notify winners and to fulfill promotional obligations. In the unlikely event of a sale of some or all of our business, Zumiez will disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy.

Zumiez reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Zumiez, its affiliates, and others.

 
Updating or Reviewing Your Information

Did your personal information change? No problem, you can update, review or delete your personal information related to your account with zumiez.com or thestash.zumiez.com. This may include change of name, addresses or contact information. You have two ways to update this information:

Online: First go to Zumiez.com or thestash.zumiez.com and log into your account using your username and password. Once you have logged in to your account, you can edit your profile.

Phone: Zumiez.com Customer Care Toll Free at (877) 828-6929

 
Promotional Communications

We want to keep you updated, that is, if you want to hear about it. Zumiez will only correspond with customers who have agreed to receive communication. If you would like to stay updated with Zumiez events, promotions, new product and much more; Sign up today!

If you no longer want to receive this information, contact us by:

  • Phone: Toll Free at (877) 828 6929
  • Email: help@zumiez.com
  • Postal Address:
    Zumiez Customer Care
    9911 B Woodend Rd
    Edwardsville, KS 66111

 
Cookies and Pixel Tags

A "cookie" is the term we use to describe a small data file that many Web sites use to write a file onto your hard disk. A cookie can contain data like an ID number used to track what pages were visited. Cookies do not have the ability, by itself, to be used by a Web site to obtain person information about the user or to read information from your computer. Cookies are simply there to help improve your experience with Zumiez.com. Why we use cookies:

  • View items placed in shopping cart
  • Track products that have been visited
  • Track when Zumiez.com has been visited
  • Track pages that have been visited
  • Determine whether a visitor came to Zumiez.com from a particular internet link or banner advertisement
  • Award The Zumiez Stash Rewards points for your website activities

The use of cookies is an industry standard, you'll find them at most major Web sites. We never save passwords or credit card information in cookies. If you prefer not to receive cookies from Zumiez, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence, or you can also refuse all cookies by turning them off in your browser.

Third-Party Web Beacons: We use third-party web beacons to help analyze where visitors go and what they do while visiting our website. We use anonymous information about your visits to this and other websites in order to improve our products and services of interest to you.

As part of our overall marketing program Zumiez will use cookies and other tracking technologies as part of our advertising re-targeting program. These cookies enable our re-targeting partners to show you advertisements for our site when you visit other sites in 3rd party networks.

 
Security

We respect your personal privacy so we take all appropriate steps to keep your personal information confidential. Currently we use the Secure Sockets Layer (SSL) protocol to safeguard your information, which is an encryption method. You can tell you are using the SSL encryption when a gold or blue padlock appears in the corner of your Microsoft browser.

 
Links to Other Sites

For your convenience Zumiez.com may contain links to other web sites. Linked web sites operate independently, we are not responsible for webcasting or any other form of transmission received from any linked site. We advise reading the linked site's policies to ensure a better shopping experience.

 
Zumiez SMS

TERMS AND CONDITIONS

Text CLUB to 91404 to opt in to Zumiez News Alerts. The subscription is a recurring service; 6 messages per week. Message and data rates may apply. Send "HELP" to 91404 for information, or contact support@hipcricket.com, 1-866-HIP-CRIK (866.447.2745). Send "STOP" to 91404 to opt out of the service. You must have a two way text-enabled phone with compatible carrier and plan. Compatible major carriers include Alltel Wireless, AT&T, Boost Mobile, Nextel, Sprint, T-Mobile (R), U.S. Cellular, Verizon Wireless and Virgin Mobile USA. Text messaging is not available in all areas of the United States.

PRIVACY POLICY

We value your participation and we promise to keep your information private and not sell to another 3rd party.

A valid email address is required for email alerts. All messages that you receive MAY include a note from a sponsor - in many cases, this is included so that we can keep the service FREE to you (outside of your carrier charges - we have no control over those).

To opt out of receiving alerts, either...

  • 1. For text alerts only, text the word "STOP" at anytime to 91404.
  • 2. For email alerts only, click on the unsubscribe link within the received alert.
  • 3. Email support@hipcricket.com, clearly stating your email address AND REFERENCING THE SOURCE OF THE EMAILS, with instructions that you wish to be opted out of email and/or text alerts.

Text messaging is not available in all areas, and on all carriers, within the United States. Contact your carrier for more specific details. An internet connection is required to access your email account. You, the subscriber, are responsible for the provision and maintenance of all facilities required to access these accounts.

 
Your California Privacy Rights

California Civil Code Section 1798.83 permits customers of the Zumiez who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact Zumiez Customer Service with your questions or comments at:

  • Phone: Toll Free at: (877) 828-6929
  • Email: help@zumiez.com
  • Postal Address:
    Zumiez Customer Care
    9911 B Woodend Rd
    Edwardsville, KS 66111

Questions or Comments

Have questions or comments about this policy? Let us know by contacting us at:

  • Phone: Toll Free at: (877) 828-6929
  • Email: help@zumiez.com
  • Postal Address:
    Zumiez Customer Care
    9911 B Woodend Rd
    Edwardsville, KS 66111

 
Contact Us

Customer Care
(877) 828-6929
M-F 6:00AM - 6:00PM PST

Click to Email Customer Care
During business hours, emails will be answered within 2-4 hours.

Mailing Address
Zumiez Customer Care
9911 B Woodend Rd.
Edwardsville, KS 66111

Zumiez Corporate Office

Zumiez, Inc.
4001 204th Street SW
Lynnwood, WA 98036