Zumiez Inc. values the relationship we have built with our customers. Our customers' rights to privacy online and the concerns of parents for their children visiting our site are very important. In efforts to bring you a great shopping experience and keep you updated with current promotions, events and product, we may collect some personal information.
The Children's Online Privacy Protection Act ("COPPA") requires that we inform parents and legal guardians about how we collect, use, and disclose personal information from children under 13 years of age; and that we obtain the consent of parents and guardians in order for children under 13 years of age to use certain features of our Site. Below we explain how we comply with COPPA. When we use the term "parent" below, we mean to include legal guardians.
Information should not be submitted to or posted at zumiez.com, thestash.zumiez.com, zumiezcouchtour.com or bestfootforward.com by guests under 13 years of age. If Zumiez learns that a guest under 13 years of age has submitted personally identifiable information online Zumiez will take reasonable measures to delete such information from its databases and to not use such information for any purpose (except where necessary to protect the safety of the child or others as required by law).
If you need further assistance, please contact Zumiez Customer Service with your questions or comments at:
If you are not 18 years of age or older, you must have your parent or guardian's permission to call this number.
NOTICE: Please visit http://www.ftc.gov/privacy/privacyinitiatives/childrens.html for information from the Federal Trade Commission about protecting children's privacy online.
We may collect information including: your name, postal address, billing address, telephone number, email address and, when necessary, credit card information when you:
To protect our customers, all records and data you have provided, are kept in secure databases. See Security section for more information.
We collect data every time someone accesses zumiez.com, zumiezcouchtour.com, bestfootforward.com, or thestash.zumiez.com. This information is gathered to improve your shopping experience. The types of data we are tracking are day and time the Site is accessed, the internet domain used to access the Site, the website visited prior to visiting our Site, the pages visited while on our Site and your activities on the site.
The information we collect will simply help us provide you products and services such as:
We may communicate with our customers via email, phone or text to provide the products and services you requested. These communications may include:
Zumiez.com will never ask you through email to provide personal information including credit card numbers, passwords, or bank account numbers.
When you shop or visit one of our stores or one of our websites we may share information about you to improve your shopping experience. We contract with service providers to maintain and manage our customer information, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Zumiez. We generally do not authorize any of these service providers to make any other use of your information. In addition, when we partner with another company to offer or provide products, services, contests or promotions, we may compare our customer list with theirs to identify our common customers. Zumiez and its marketing partners may use that information to fulfill our respective obligations to you and for future promotional activities.
Zumiez reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Zumiez, its affiliates, and others.
Did your personal information change? No problem, you can update, review or delete your personal information related to your account with zumiez.com or thestash.zumiez.com. This may include change of name, addresses or contact information. You have two ways to update this information:
Online: First go to Zumiez.com or thestash.zumiez.com and log into your account using your username and password. Once you have logged in to your account, you can edit your profile.
Phone: Zumiez.com Customer Care Toll Free at (877) 828-6929
We want to keep you updated, that is, if you want to hear about it. Zumiez will only correspond with customers who have agreed to receive communication. If you would like to stay updated with Zumiez events, promotions, new product and much more; Sign up today!
If you no longer want to receive this information, contact us by:
Third-Party Web Beacons: We use third-party web beacons to help analyze where visitors go and what they do while visiting our website. We use anonymous information about your visits to this and other websites in order to improve our products and services of interest to you.
We respect your personal privacy so we take all appropriate steps to keep your personal information confidential. Currently we use the Secure Sockets Layer (SSL) protocol to safeguard your information, which is an encryption method. You can tell you are using the SSL encryption when a gold or blue padlock appears in the corner of your Microsoft browser.
For your convenience Zumiez.com may contain links to other web sites. Linked web sites operate independently, we are not responsible for webcasting or any other form of transmission received from any linked site. We advise reading the linked site's policies to ensure a better shopping experience.
TERMS AND CONDITIONS
Text CLUB to 91404 to opt in to Zumiez News Alerts. The subscription is a recurring service; 6 messages per week. Message and data rates may apply. Send "HELP" to 91404 for information, or contact email@example.com, 1-866-HIP-CRIK (866.447.2745). Send "STOP" to 91404 to opt out of the service. You must have a two way text-enabled phone with compatible carrier and plan. Compatible major carriers include Alltel Wireless, AT&T, Boost Mobile, Nextel, Sprint, T-Mobile (R), U.S. Cellular, Verizon Wireless and Virgin Mobile USA. Text messaging is not available in all areas of the United States.
We value your participation and we promise to keep your information private and not sell to another 3rd party.
A valid email address is required for email alerts. All messages that you receive MAY include a note from a sponsor - in many cases, this is included so that we can keep the service FREE to you (outside of your carrier charges - we have no control over those).
To opt out of receiving alerts, either...
Text messaging is not available in all areas, and on all carriers, within the United States. Contact your carrier for more specific details. An internet connection is required to access your email account. You, the subscriber, are responsible for the provision and maintenance of all facilities required to access these accounts.
California Civil Code Section 1798.83 permits customers of the Zumiez who are California residents to request certain information regarding its disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact Zumiez Customer Service with your questions or comments at:
Have questions or comments about this policy? Let us know by contacting us at: