Returning / Exchanging product is easy! Just follow the steps below and we will take care of the rest!
Looking for a product exchage? We often sell out fast. The best method to ensure you receive exactly what you want is to order the new item now through Zumiez.com and let us worry about the exchange afterwards!
After ordering your new item, follow the steps below and we will credit your account for the exchanged item, including shipping paid on the new order (Economy or Standard shipping only), making sure to honor any discounts received on your original purchase. You may also have us process the entire exchange for you by writing in the desired item on our exchange form (below), however be aware product sells out fast and exact replacements are not always possible.
Questions? The Zumiez Customer Care Team is here to help.
All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).
All refunds are processed to the original form of payment. Check below for specific circumstances:
Warranties vary from brand to brand. If you have any questions or concerns regarding a suspected defect, we're happy to help. Email firstname.lastname@example.org or call 877-828-6292 to reach our Customer Care Team.
Dakine products that are suspected to have a manufacturers defect can be brought to any Zumiez store in the country in which they were purchased for evaluation. Please see the text of the warranty below:
Limited Lifetime Warranty: Dakine offers a Limited Lifetime Warranty against manufacturing defects. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Limited Lifetime Warranty covenants which exclude normal wear. Claims should be presented at the point of initial purchase with proper documentation to validate claims thereunder.
Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. Please register your watch with Nixon and retain your original purchase receipt. Repairs and Replacements under the Nixon warranty are arranged with Nixon.
For more information and to contact Nixon about an issue with a watch, please see http://www.nixon.com/us/en/support/warranty-watches.html.
Beats offers a warranty that defects in materials and workmanship for a period of one year from the date of original retail purchase. Repairs and replacements under the Beats warranty are arranged with Beats.
For more information or to contact Beats about an issue, please see http://ca.beatsbydre.com/en/support#product-help.
Customer Care or your local Zumiez store is happy to help with any suspected defects.