How do I Track My Order?

You can track the delivery of your order by clicking Order Tracking at the top or bottom of any page. Input your Zumiez.com order number (#1000XXXXX) and click "Track Order" to retrieve your tracking code. Next click on your tracking code to be directed to the tracking site for UPS or USPS depending on how your order was shipped.

When will my order ship?

Orders placed before 9am PST, Monday through Friday will be shipped same day. Orders placed after 9am PST will be shipped the next business day. Business days include Monday through Friday, and excludes Holidays . All orders are subject to verification and product availability prior to processing and shipping.

I placed an order as a gift for the holidays. Will it arrive on time?

By placing your order within our holiday shipping deadlines it should arrive on or before 12/24. Confirm you deliver by Tracking Your Order. Of course many factors may affect the transit time of your order. Order early for best results.

Holiday Shipping Deadlines:
I received notice that all or a portion of my order is on backorder. What do I do?

Due to high demand products sell very quickly at Zumiez. If you receive notice that an item(s) on your order are backordered. Please contact Zumiez Customer Care so we can adjust your order as necessary. If you want to cancel the balance of your order click here.

I received notice that my order was cancelled. What do I do?

Due to demand products sell very quickly at Zumiez. If you have received a notice that your order has been cancelled it is because the item(s) you have purchased are sold out and we are unable to backorder the item(s). We have automatically credited your account so feel free to shop around as we have a ton of new products arriving on a daily basis.

Can I make changes to my order after it has been submitted?

Once your order has been placed we are unable to adjust or modify the information. If you have any questions or concerns contact Zumiez.com Customer Care at 877-828-6929.

How do I know my order is ready for pick up at a store location?

Take advantage of Free Shipping! If you have your Zumiez.com order shipped to one of our store locations you will not be charged for shipping. Once your order has been delivered to the selected store, you will be contacted via email. Please allow 7 to 10 business days for delivery to our Zumiez store. Alaska and Hawaii residents please allow up to 3 weeks for delivery.