Holiday Shipping FAQ

How do I ensure my order arrives on time for gift giving?

Generally, orders placed by the shipping cut off dates on this page will arrive to their destination by December 24. Free, Economy, and Standard shipping types are not guaranteed by our shipping carriers so if you have very important items you may want to consider Express shipping to ensure delivery.

This time of year we work incredibly hard to get everything out on time, however there are sometimes events out of our control (weather issues, mechanical failure in planes, trains, and trucks, etc.) that delay arrival. Customer Care will always do their very best to help in these situations.

Click Here for more information about shipping items from Zumiez.com

How long do I have to return my holiday purchases?

Holiday purchases may be returned any time prior to January 31, 2014.

Click Here to learn more about returns and exchanges at Zumiez

Will my order be shipped in one package?

Zumiez.com orders are fulfilled from multiple locations so occasionally your order will be shipped in multiple packages, at no additional cost to you. Each shipment will be charged separately so you may see multiple smaller charges adding up to the total of your original order. You will receive a shipment confirmation email for each shipment.

Click Here to see frequently asked questions

How do I track my order?

You can track your order directly from the shipping confirmation email, or visit our Order Tracking page. Please remember it can take 24-48 hours for tracking information to appear from the carrier.

Click Here to check your order status.

How Can I reach Zumiez Customer Care?

Phone: (877) 828-6929

Holiday Hours: 11/29/13-1/3/14
Monday-Friday, 8AM-10PM CST
Saturday, 9AM-4PM CST
Sunday, 11AM-4PM CST

Click Here to email Customer Care.

CUSTOMER SERVICE HOURS
& DATES

Through 1/3/14

  • Monday - Fri8am - 10pm*
  • Saturday9am - 4pm*
  • Sunday11am - 4pm*
  • *Hours based on CST