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FAQs

Where do I find my Order Number?

When you placed your order you were sent an email with your Order number in the subject line and the upper right corner of the email. Click here to see a sample confirmation email.

Whats my order Status?

We automatically send a Shipping Notification email when your order ships from the Zumiez warehouse. If you have NOT received a Shipping Notification, enter your order number here to check the status of your order.

When will my order ship?

Orders placed before 3pm CT, Monday through Friday are generally shipped on the same business day. Orders placed after 3pm will usually be shipped the next business day. Business days include Monday through Friday and exclude Holidays. All orders are subject to product availability and order verification, which can delay the shipment of your package.

When will my order arrive?

EconomySee Transit Map
StandardSee Transit Map
ExpressTwo - Three Business Days
Next DayNext Business Day

Transit time is always measured in business days, and does not include the day of shipment. On the day we ship your order, it will leave our facility in the evening to be sorted by the carrier, and transit time will start the next business day. For example, if your order is placed before 3pm CT on a Monday, it will leave our facility that night. For Next-Day shipping it will arrive Tuesday, Express shipping (2-3 day) it will arrive by Thursday. Standard shipping (3-5 business days) will arrive by the following Monday, and Economy or Free shipping will arrive by the following Wednesday.

Where transit time is quoted as a range, time depends on the delivery locations distance from our warehouse in Edwardsville, KS. See the transit maps in the table above for detailed transit time for your location.

The tracking says my package was delivered, but I don't have my order. What do I do?

Check with other members of your household, neighbors, apartment managers first to see if someone accepted the package for you. If you're unable to locate your package, feel free to contact Customer Service at 877-828-6929 and we'll help you determine where it is.

I need to change my UPS delivery. What are my options?

Find out more at the UPS site