Orders will be shipped within a maximum of five (5) days of checkout, based on product availability. Zumiez.com carries an extensive selection of merchandise that is constantly changing with fast-paced fashion trends. In the unlikely event that the item(s) you selected are not available within 5 days, we will notify you by e-mail or telephone. At this time, we do not split shipments.

Orders will be shipped via United States Postal Service (USPS) Priority Mail or United Parcel Service (UPS) Regular Ground Service, at Zumiez.com's discretion. Orders are shipped before 4:00 p.m. PST. Orders received after 2:00 p.m. PST will not be shipped that business day.

At checkout, you may select "Express Shipping" for an additional charge. Most "Express Shipping" orders will be processed within one business day after checkout, pending credit card approval and product availability. We ship express shipments Monday through Friday (excluding holidays) via UPS.

In the unlikely event that we need to back order an item from your purchase, your order will be held until the back order has been fulfilled. Your order will then be shipped at the requested delivery method.

UPS Express service is not available to Alaska or Hawaii.

Please note ship time for the following delivery methods:

You may also select to have your order ship to a Zumiez Location near you! Shipping to a Zumiez location is FREE and you package will not sit outside your door is no one is available to sign for your order. Follow these four easy steps to pickup your order at a local Zumiez location:

1. During the checkout process, click the radio button "FREE store delivery" and then enter the zip code to where your order will be picked up.
2. Select the Zumiez location for pickup and click CONTINUE.
3. Print out your order confirmation.

You can even track your package online with your customer number by clicking on the "?" home page at Zumiez.com! Just enter your customer number in the 2nd text box.

You must present the credit card that was used to place the order to pick up your ship to store order. You'll also be asked to show ID. Please print a copy of your order confirmation to facilitate pickup.

IMPORTANT All orders that are not picked up within 30 days will be charged a $10.00 restocking fee.

STEP BY STEP INSTRUCTIONS

1. During the checkout process, click the radio button "FREE store delivery" and then enter the zip code to where your order will be picked up.
2. Select the Zumiez location for pickup and click CONTINUE.
3. Click PLACE ORDER button and then the CONFIRM button found at the bottom of your screen.
4. Print out your order confirmation.
5. You will be contacted by telephone when your order is ready for pickup. Show your order confirmation and sign for the item at time of pickup.

If you have any questions, contact Zumiez customer service toll free at 1-877-828-6929.

Notice: Since Zumiez gift cards are readily available at all Zumiez store locations you will be charged a $3.20 shipping and handling fee.

Zumiez.com shipping & handling rates are calculated based on total weight of the item(s) ordered and the zip code where the item(s) are shipped.

Orders that have a total weight of less than 1 lb will be assessed a flat rate $5.00 shipping charge. Orders that weigh in excess of +150 lbs may be subject to additional shipping charges.

We offer FREE shipping to any Zumiez store location!

* Express shipments will be sent out within five (5) days of checkout.

International orders will be reviewed and fulfilled at Zumiez.com's discretion. International shipping will be billed at the regular Zumiez.com shipping & handling rates PLUS the actual international freight charge billed by the carrier. This additional charge will be added to your invoice and charged to your credit card after Zumiez.com Customer Service has processed your order. You will be contacted via email or phone for verification and approval before your order is shipped. Please note that express shipping is not an option for international orders.

All transactions will be billed in US currency. Additionally, international orders may be subject to duties, taxes and brokerage fees. The recipient is responsible for payment of applicable duties, taxes and brokerage fees. Please contact your customs office for information on duties, taxes and restricted items.

Some merchandise may not be available for international shipping. In the event that we are unable to fulfill your international order due to restrictions from a product's supplier, we will notify you via e-mail.

Your final onscreen total includes all applicable state and local sales taxes. Zumiez has stores in several states. We are required to charge state sales tax on orders shipped to those states where we have stores. We do not charge state sales tax on orders shipped to states where we do not have any stores. Additionally, some states charge sales tax on shipping and handling, while others charge sales tax only on merchandise. We are required to follow the rules of each state, and the tax on your order reflects those rules.

No sales tax is charged on gift certificates. The appropriate sales tax will be charged on the purchase when and where the gift certificate is redeemed.

For a complete Zumiez store listing, click here.

You have up to 30 days from the date your order was shipped to return any merchandise that you are not happy with. Items may be returned to any Zumiez location or by mail to Zumiez.com. Of course, merchandise that has been washed, worn, or used may not be returned.

Returning to Zumiez Retail Stores
You may return your online purchase at any Zumiez location. To find a store near you, click here. You must bring your packing slip with you to exchange or return merchandise. For a refund, you must also bring the credit card used for the original purchase. Merchandise must be returned within 30 days of the shipping date. Please note that shipping and handling are not refundable.

Returning to Zumiez.com

1. Circle the item(s) you are returning on the front side of the packing slip enclosed with your order. Select the reason for the return from the list of choices on the back of the packing slip.
2. You may receive an exact replacement of the item(s) ordered, a different size of the exact item(s) ordered, or a refund on the credit card you used for purchasing. Please indicate your preference on the back of the packing slip. Replacement items will be shipped to you free of charge, and sent to the address on the front of the packing slip.
3. Enclose the completed packing list with the item you are returning. (It's a good idea to make a copy for your records.) Package the item(s) securely (in the original package if possible), and send back to Zumiez.com using the preprinted shipping label on the front of the packing slip. For your protection, ship via UPS or US Postal Service. Packages must be returned prepaid. Please note that shipping and handling are nonrefundable. For exchanges, we will gladly pay the shipping back to you. Also, individually packaged items must be returned in their original, undamaged packaging (e.g. boots, shoes, sunglasses).

Zumiez.com Customer Service
6300 Merrill Creek Parkway, Suite B
Everett, WA 98203