Frequently Asked Questions

  • How do I track my order?

    To track your order or check order status, visit our Order Tracking page and enter your order number.

    For each shipment that goes out we send an email with the shipment details and tracking information.

    Why is there no tracking information for my order?

    Order tracking information may not be available to view immediately after you receive your shipping information.

    If you do not see tracking information after a full business day has passed, please contact Customer Care.

  • Can I make changes to or cancel my order?

    The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in literal minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.

    Please call us during business hours at 1-877-828-6929 . You may also email help@zumiez.com, including:

    • Your order number
    • Details of the change, like new address or the items you want to change
    • Type “Order Change” or “Order Cancel” in the subject line.
    Why did my order ship in multiple packages?

    Zumiez ships from locations all over the U.S., so your order may be shipped in separate packages.

    Please note that each shipment will have an email confirmation as well as a separate charge to your account. The total of all the charges should never exceed that of the original purchase amount.

    Why are there multiple charges on my account?

    Orders from Zumiez are sometimes shipped from multiple locations. We only charge when we ship, so there is a separate charge for each shipment.

    When you first place your order with Zumiez.com you will see an authorization hold on your payment account for the amount of the purchase, or “pending transaction”. This is a temporary hold placed by your bank to allow us time to collect on your order. When we ship your order, we send the message to your bank that we’d like to collect on that transaction and the funds are paid to Zumiez.

    If we ship your order from multiple locations, we will send a separate message to your bank to collect on each of those shipments separately, to make sure we only collect funds on items we have actually shipped to you. The total of all the individual transactions will not exceed the amount of the original authorization.

    Each bank has a slightly different way of processing these transactions and presenting them to their customers. Please allow 3-5 days for the transactions to process through completely.

    What do I do if there is an error in my order?

    If you find an error in your order after it’s been delivered, please contact Customer Care at help@zumiez.com or 1-877-828-6929 . We will quickly resolve whatever is wrong.

  • When will my order ship?

    Please allow 1-3 business days for order processing before shipment. Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Alaska and Hawaii can take up to 30 days.

    All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.

    If we are unable to ship your order for any reason, we will notify you as soon as we are aware.

    How long will it take to be delivered?

    Free/Economy: 5-11 days from time of shipment.

    Standard: 3-6 business days or less from time of shipment.

    Express: 2-4 business days from time of shipment.

    What shipping carrier does Zumiez use?

    Zumiez ships most packages via UPS and USPS within the US and we ship via DHL and UPS internationally. These carriers can change at any time.

    If you are unable to receive delivery from either one of these carriers, please see "How do I choose the best shipping method?" above for more information.

    How do I return or exchange an item?

    Although our return center has reopened, it may take us a bit to process returns that are shipped back to us. To get your return processed the quickest, visit your local store! We extended our return policy so you can return or exchange any purchase up to 30 days after your local store reopens. Thank you for your patience!

    To see if your store has reopened, click here.

    Check out our Return Policy for more details.

    If you’re exchanging an item, please be aware that product sells out fast and exact replacements are not always possible. To ensure you are able to get the item you want before it sells out, make sure you order the new item on Zumiez.com sooner rather than later!

    Zumiez Return Policy

    Although our return center has reopened, it may take us a bit to process returns that are shipped back to us. To get your return processed the quickest, visit your local store! We extended our return policy so you can return or exchange any purchase up to 30 days after your local store reopens. Thank you for your patience!

    To see if your store has reopened, click here.

    • All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased.
    • All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
    • All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
    • Refer to manufacturer warranty for all defective merchandise.
    • All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.

    Refunds are processed to the original form of payment, except in the following circumstances:

    • ATM and Debit card purchases may receive cash refunds in-store only.
    • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
    • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
    • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
    • Gift card refunds greater than $10 can only be refunded by gift card.