To track your order or check order status, visit our Order Tracking page and enter your order number.
For each shipment that goes out we send an email with the shipment details and tracking information.
Order tracking information may not be available to view for one business day after you receive your shipping confirmation. As soon as the carrier scans your package into their system you should be able to view your package as it heads toward you.
If you do not see tracking information after a full business day has passed, please contact Customer Care.
The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in literal minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.
Please call us during business hours at 877-828-6929. You may also email email@example.com, including:
Zumiez ships from locations all over the U.S., so your order may be shipped in separate packages.
Please note that each shipment will have an email confirmation as well as a separate charge to your account. The total of all the charges should never exceed that of the original purchase amount.
Orders from Zumiez are sometimes shipped from multiple locations. We only charge when we ship, so there is a separate charge for each shipment.
When you first place your order with Zumiez.com you will see an authorization hold on your payment account for the amount of the purchase, or “pending transaction”. This is a temporary hold placed by your bank to allow us time to collect on your order. When we ship your order, we send the message to your bank that we’d like to collect on that transaction and the funds are paid to Zumiez.
If we ship your order from multiple locations, we will send a separate message to your bank to collect on each of those shipments separately, to make sure we only collect funds on items we have actually shipped to you. The total of all the individual transactions will not exceed the amount of the original authorization.
Each bank has a slightly different way of processing these transactions and presenting them to their customers. Please allow 3-5 days for the transactions to process through completely.
If you find an error in your order after it’s been delivered, please contact Customer Care at firstname.lastname@example.org or 877-828-6929. We will quickly resolve whatever is wrong.
If your order is placed before 12pm it generally ships the same business day, and tracking should be active by the following business day.
All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.
If we are unable to ship your order for any reason, we will notify you are soon as we are aware.
Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Alaska and Hawaii can take up to 30 days.
Zumiez ships most packages via UPS and USPS within the US and we ship via DHL and UPS internationally. These carriers can change at any time.
If you are unable to receive delivery from either one of these carriers, please see the Shipping Method Guide for more information.