Frequently Asked Questions

  • How do I track my order?

    To track your order or check order status, visit our Order Tracking page and enter your order number.

    For each shipment that goes out we send an email with the shipment details and tracking information.

    Why is there no tracking information for my order?

    Order tracking information may not be available to view for one business day after you receive your shipping confirmation. As soon as the carrier scans your package into their system you should be able to view your package as it heads toward you.

    If you do not see tracking information after a full business day has passed, please contact Customer Care.

  • Can I make changes to or cancel my order?

    The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in literal minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change.

    Please call us during business hours at 1-877-828-6929 . You may also email, including:

    • Your order number
    • Details of the change, like new address or the items you want to change
    • Type “Order Change” or “Order Cancel” in the subject line.
    Why did my order ship in multiple packages?

    Zumiez ships from locations all over the U.S., so your order may be shipped in separate packages.

    Please note that each shipment will have an email confirmation as well as a separate charge to your account. The total of all the charges should never exceed that of the original purchase amount.

    Why are there multiple charges on my account?

    Orders from Zumiez are sometimes shipped from multiple locations. We only charge when we ship, so there is a separate charge for each shipment.

    When you first place your order with you will see an authorization hold on your payment account for the amount of the purchase, or “pending transaction”. This is a temporary hold placed by your bank to allow us time to collect on your order. When we ship your order, we send the message to your bank that we’d like to collect on that transaction and the funds are paid to Zumiez.

    If we ship your order from multiple locations, we will send a separate message to your bank to collect on each of those shipments separately, to make sure we only collect funds on items we have actually shipped to you. The total of all the individual transactions will not exceed the amount of the original authorization.

    Each bank has a slightly different way of processing these transactions and presenting them to their customers. Please allow 3-5 days for the transactions to process through completely.

    What do I do if there is an error in my order?

    If you find an error in your order after it’s been delivered, please contact Customer Care at or 1-877-828-6929 . We will quickly resolve whatever is wrong.

  • When will my order ship?

    If your order is placed before 1pm (your local time) it generally ships the same business day, and tracking should be active by the following business day.

    All orders are subject to inventory availability and order verification which can delay shipment. Please make sure to provide accurate billing and contact information to facilitate the order verification process.

    If we are unable to ship your order for any reason, we will notify you are soon as we are aware.

    How long will it take to be delivered?
    Day Ordered
    (before 1pm)
    Sunday Monday Tuesday Wednesday Thursday Friday Saturday
    Free / Economy
    5-8 Business Days
    Following Mon to Thurs Following Mon to Thurs Following Tues to Fri Following Wed to Mon Following Thurs to Tue Following Fri to Wed Following Mon to Thurs
    3 Business Days or Less
    Thursday Thursday Friday Following Monday Following Tuesday Following Wednesday Following Thursday
    2-3 Business Days
    Wed or Thurs Wed or Thurs Thurs or Fri Fri or Mon Following Mon or Tues Following Tues or Wed Wed or Thurs
    Next Day
    Next Business Day
    Tuesday Tuesday Wednesday Thursday Friday Monday Tuesday

    Business days are Monday-Friday, excluding holidays. Free and Economy shipping to Alaska and Hawaii can take up to 30 days.

    How do I choose the best shipping method?

    I love visiting my local Zumiez store: Go back a step and choose Ship to Store (US only)

    I need it tomorrow: Choose Next Day delivery

    I need it in 2-3 days: Choose Express

    I need it within 3-4 days: Choose Standard

    I am not in a hurry to receive my order: Choose Economy or Free Shipping when available

    I do not receive mail from USPS: Choose Standard shipping for guaranteed UPS Ground delivery

    I do not receive UPS delivery: Ship your order to a PO Box for guaranteed USPS delivery

    I live in a rural part of the country: Your shipping time will always be at the later end of the range.

    What shipping carrier does Zumiez use?

    Zumiez ships most packages via UPS and USPS within the US and we ship via DHL and UPS internationally. These carriers can change at any time.

    If you are unable to receive delivery from either one of these carriers, please see "How do I choose the best shipping method?" above for more information.

    How do I return an item?

    The fastest and easiest way to return or exchange is to bring the item and your purchase invoice into your local Zumiez store. Find your local store here.

    If there isn’t a store near you, mail the item back to at the following address:

    Zumiez, Inc.
    ATTN: Returns
    1346 Railroad Street
    Corona, CA 92882-1840

    • Make sure to retain tracking information for any package shipped to Zumiez.
    • Enclose the invoice with the items you are returning and clear instructions written on the invoice that you would like your return credited back to your account.
    • Please make sure to include a good contact phone number, in case we need to discuss the details of your return with you.
    How do I exchange an item?

    The fastest and easiest way to return or exchange is to bring the item and your purchase invoice into your local Zumiez store. Find your local store here.

    If there isn’t a store near you, follow the instructions below to exchange your item at our warehouse.

    To ensure you are able to get the item you want before it sells out, follow these steps to process an exchange:

    1. Order the new item on
    2. Send the item you wish to exchange to the address below, with the original invoice.
    3. Include your new order number for the replacement item.
    4. We will credit your account for the exchanged item, including shipping paid on the new order (Economy or Standard shipping only), making sure to honor any discounts received on your original purchase.

    If you prefer to ship your item for exchange, be aware product sells out fast and exact replacements are not always possible. Pack your exchange item and original invoice with clear instructions on the desired item and ship to the address below. Please complete the exchange as soon as possible for the best chance to receive the item you request.

    Shipping Address:

    Zumiez, Inc.
    ATTN: Returns
    1346 Railroad Street
    Corona, CA 92882-1840

    Make sure to retain tracking information for any package shipped to Zumiez.

    Zumiez Return Policy
    • All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased.
    • All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
    • All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
    • After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.
    • All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
    • Refer to manufacturer warranty for all defective merchandise.
    • All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.

    Refunds are processed to the original form of payment, except in the following circumstances:

    • ATM and Debit card purchases may receive cash refunds in-store only.
    • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
    • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
    • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
    • Gift card refunds greater than $10 can only be refunded by gift card.