U.S. ONLY, EXCLUDING AK/HI. Store pickup is always free.
details & upgrade options.
U.S Only, excluding AK/HI. Does not include P.O. Boxes.
Orders placed before 12pm will be shipped the same business day.
Items not eligible for air shipment are exempt - Exempt items will be called out on
product descriptions. See shipping info for details & upgrade options.
Holiday Deadlines require orders to be placed by 1pm Local
Last Day for APO/FPO orders
Last Day for Economy shipping to the U.S.
Last Day for PO Box orders
Last day for International, Canadian, and U.S. Territory orders
Last Day for Ship to Store
Last day for Standard shipping to the U.S.
Last Day to Buy Online, Pay In Store
Last day for Express shipping to the U.S.
Last day for Next Day Delivery
Last day to Buy Online - Pick Up In Store
Last day to send an E-Gift Card
Shopping in advance? Gifts purchased after 11/1/2017 can be exchanged
or returned through 1/15/2018, even if it is beyond our normal 30 day return policy. Items
must still be unused and in original packaging, and the complete returns policy applies of
Exchanging product is easy! Just exchange your items to any U.S.
Zumiez store - OR - if you prefer, shop on
zumiez.com. Product sells out fast! Avoid disappointment by following these simple
Return at a U.S. Zumiez Store
Mail It Back To Us
We will credit your account for the exchanged item, including shipping paid on the new
order (Economy or Standard shipping only), making sure to honor any discounts received
on your original purchase.
If you prefer to ship your item for exchange, be aware product sells out fast and exact
replacements are not always possible. Pack your exchange item and original invoice with
clear instructions on the desired item and ship to the address above. Please complete
the exchange as soon as possible for the best chance to receive the item you
How do I ensure my order arrives on time for gift giving?
Generally, orders placed by the shipping cut off dates listed in our shipping deadlines page will arrive to their destination by December 24. Free, Economy,
and Standard shipping types are not guaranteed by our shipping carriers so if you have
very important items you may want to consider Express shipping to ensure
When available, choosing "Holiday Shipping" in checkout will automatically expedite your shipping method to ensure delivery by 12/24.
This time of year we work incredibly hard to get everything out on time, however there
are sometimes events out of our control (weather issues, mechanical failure in planes,
trains, and trucks, etc.) that delay arrival. Customer Care will always do their very
best to help in these situations.
How do I choose the right ship type?
I love visiting my local Zumiez store: Choose Ship to Store
I need it tomorrow: Choose Next Day delivery
I need it in 2-3 days: Choose Express
I need it within 3-4 days: Choose Standard
I am not in a hurry to receive my order: Choose Economy or Free
Shipping when available
I do not receive mail from USPS: Choose Standard shipping for
guaranteed UPS Ground delivery
I do not receive UPS delivery: Ship your order to a PO Box for
guaranteed USPS delivery
I live in a rural part of the country: Expect delivery at the later
end of the range provided
I don’t want my package to be delivered to my house: Choose Ship to
I bought the wrong thing! How do I exchange it?
You can exchange Zumiez purchases at any Zumiez store, quickly and
easily. Click HERE for a list of
If you don’t have a store nearby, we suggest you use our Express Exchange option – order
the correct item now, and send the incorrect item back for a refund. Click HERE for more
information about Exchanges.
How long do I have to return my holiday purchases?
Holiday purchases may be returned any time prior to January
15, 2018. Click Here to learn
more about returns and exchanges at Zumiez
Will my order be shipped in one package?
Zumiez.com orders are fulfilled from multiple locations in
order to get your order to you as fast as possible, so your order may be
shipped in multiple packages at no additional cost to you. Each shipment
will be charged separately so you may see multiple smaller charges adding up
to the total of your original order. You will receive a shipment
confirmation email for each shipment.
How do I track my order?
You can track your order directly from the shipping
confirmation email, or visit our Order Tracking
page. Please remember it can take 24-48 hours for tracking information
to appear from the carrier.
How Can I reach Zumiez Customer Care?
Phone: Call or Text! (877) 828-6929
Mon-Fri 6am-9pm PST
Sat 7am-4pm PST
Sun 8am-3pm PST
12/24: 7am-12pm PST
New Year's Eve
New Year's Day