Payments & Delivery

Zumiez ships most packages via UPS, FedEx and USPS and uses UPS for international shipments, although we may change these at any time.

If you are unable to receive delivery from either one of these carriers, please see "How do I choose the best shipping method?" above for more information.

Free/Economy: 4-8 business days

Standard: 3 business days or less

Express: 2-3 business days

Some packages may require signature upon delivery. This is sometimes at the request of Zumiez and sometimes a UPS decision, and it is always made in order to protect the consumer from theft.

Specific instructions can be left with UPS through their My Choice program. Delivery changes made through this program are made at the customer's risk, as no investigations or claims will be allowed when the customer chooses to alter delivery instructions.

For more information about the UPS My Choice service, please see UPS.

Some international customers may choose to ship their order to a freight forwarding company in the US. This is an acceptable way to ship your items, however all items marked as delivered to freight forwarding addresses will be considered delivered, and no items may be refunded or reshipped.

Make sure to include the recipient’s full name and rank if applicable.

• Use all address fields available, including "Company Name", "Address 1" and "Address 2" if necessary. Sometimes Military addresses are long!
• Enter "APO" or "FPO" into the "City" field. This indicates that it is going to a military installation for delivery.
• The State/Province field must read "Armed Forces" with the appropriate location. Options are Africa, Americas, Canada, Europe, Middle East, or Pacific.
• Country field: Always select "United States" from the drop-down menu regardless of where the recipient is stationed. This is the only way the system will know to charge for domestic and not international shipping and will result in a significantly lower shipping cost.
• Orders shipped to APO or FPO addresses may take up to 30 business days for delivery.

Zumiez.com is able to ship product to the following countries:

USA, Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Ecuador, Finland, France, Germany, Greece, Grenada, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Jamaica, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Peru, Philippines, Poland, Portugal, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, St Kitts and Nevis, St Lucia, Thailand, Trinidad and Tobago, Turks and Caicos Islands, United Kingdom and United Arab Emirates.

If your country is not listed, we are unable to ship to your address at this time, but please continue to check back as we expand our business.

Credit cards issued from any country other than those listed above can not be accepted, regardless of the location of the shipping address.

NOTE: We ship to all U.S. Territories. The following can be found in the ship-to options when you choose United States as the country in the checkout process: American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

• All orders are subject to verification prior to processing and shipping.
• We are required to complete a customs declaration with the retail value of the item(s) purchased, Zumiez cannot legally declare your order as a gift.
• Our current available shipping method is UPS Express, this can change at any time.
• All prices are in US dollars.
• Selected product is not available to ship outside of the United States. Items we cannot ship internationally are: Burton (Hardgoods), Anon, RED Helmets, Volcom (can ship to Canada only), all Oakley Goggles and Oakley Sunglasses, all snowboards, boots and bindings except for Aperture and Alibi, Levi's, Nixon Watches, G-Shock Watches and Headphones. Additionally we do not ship products manufactured primarily of wood to Mexico at this time, which includes most of our skate decks. Orders of these products will be canceled in our system.
• Some inventory on our site is held in our U.S. Zumiez stores, which are not able to ship internationally. If your order includes an item only available in a store we will send you an email notification.
• We ship to international residential addresses only; we do not ship to businesses, hotels, motels or resorts outside of the U.S.
• The customer assumes the cost of any return shipping for refunds or exchanges.
• During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.
• International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Zumiez.com, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government can be refunded.

International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Zumiez.com, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If you refuse or return your order no international shipping charges or fees paid to local government can be refunded.

• Purchases made online or in U.S. stores cannot be returned or exchanged in our Canada stores.
• Purchases made in Canada stores cannot be returned or exchanged in US stores or through our online returns process.
• Orders placed through Zumiez.com cannot be shipped to stores in Canada.
• Gift cards are eligible for use in the country where they are purchased. i.e., Cards purchased in Canada may only be used in Zumiez Canada stores, and cards purchased online or in a U.S. store may only be used in the U.S. or online.

Per Colorado State law, a $0.27 tax will be added to any orders being delivered within the state of Colorado. This tax is non-refundable.

Gift card balances can be checked any time on our gift card page or by calling 1-800-871-4531. Any Zumiez location can also provide you with the balance on your card.

An e-gift card is delivered to the recipient via their email address, and is available for use at Zumiez.com and in U.S. Zumiez stores. The recipient will simply print out their gift and use it right away!

More info about e-Gift Cards:

• e-Gift Cards are sent via email immediately upon completion of payment verification. In many cases, this will be within a few hours, and may take up to 24 hours. Please provide accurate billing contact information in order to facilitate the verification process.
• When you purchase an e- gift card payment is processed as soon as the order information is verified. If you have requested immediate delivery of the gift card an email will be sent within 2 hours of the order being verified.
• If you have requested delayed arrival of your e gift card, your payment will still be processed right away and the gift email will be sent to the recipient on the morning of the date requested.
• Gift cards should be treated as cash and protected from loss or theft. Retaining the sales receipt and gift card number will help if the card is missing or damaged. Please visit a Zumiez store or contact Customer Care with the information and we will do everything we can to replace the card. We can only replace the value remaining at the time the loss is reported and sales information is provided.

Please check all spam filters and junk boxes, and otherwise search the email account thoroughly.

Here are some links that can help:

Yahoo

Gmail

Hotmail

If the email is still not located, please call Customer Care for assistance at 1-877-828-6929 .

• Gift cards are available online in increments from $10 to $500. In store, gift cards can be purchased in any amount over $10.
• Zumiez Gift Cards are not redeemable for cash, except where required by law. Balances of $10 or less can be cashed out at a Zumiez retail store upon request.
• Please treat gift cards like cash. We are unable to replace gift cards that are lost, stolen or damaged.
• e-Gift Cards are generally received via email within hours, please allow up to 24 hours for payment verification.
• Gift cards are eligible for use in the country where they are purchased. i.e., Cards purchased in Canada may only be used in Zumiez Canada stores, and cards purchased on online or in a U.S. store may only be used in the U.S. or online.