Returns & Exchanges
Returning / Exchanging product is easy! Just follow the steps below and we will take care of the rest!
Return or Exchange at any U.S. Zumiez Store
- OR -
Mail Your Items Back to Us
Looking for a product exchange? We often sell out fast. The best method to ensure you receive exactly what you want is to order the new item now through Zumiez.com and let us worry about the exchange afterwards!
After ordering your new item, follow the steps below and we will credit your account for the exchanged item, including shipping paid on the new order (Economy or Standard shipping only), making sure to honor any discounts received on your original purchase. You may also have us process the entire exchange for you by writing in the desired item on our exchange form (below), however be aware product sells out fast and exact replacements are not always possible.
Questions? The Zumiez Customer Care Team is here to help.
Zumiez Return Policy
All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).
After 30 Days:
- All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
- All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
After 90 Days:
- After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.
- Any returns without a receipt or proof of purchase may be refused or a gift certificate can be issued for current retail or lowest promotional price.
NO RETURNS OR EXCHANGES ON CLEARANCE ITEMS:
- Clearance items may be customer returns, discontinued inventory, not include original packaging or not be in its originally manufactured condition including being shop worn or have minor blemishes, stains, or small holes. In some instances, these items are repackaged by Zumiez. In all instances, all sales are final on clearance items and are not eligible for return or exchange.
Ways to Receive Your Refund:
- All refunds are processed to the original form of payment. Check below for specific circumstances:
- ATM AND DEBIT CARD purchases may receive cash refunds in-store only.
- CREDIT CARD refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
- PAYPAL purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail in your order.
- GIFT CARD refunds greater than $10 can only be refunded by gift card.
- IN STORE PURCHASES mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
Warranties vary from brand to brand. If you have any questions or concerns regarding a suspected defect, we're happy to help. Email email@example.com or call 1-877-828-6929 to reach our Customer Care Team.Dakine
Dakine products that are suspected to have a manufacturers defect can be brought to any Zumiez store in the country in which they were purchased for evaluation. Please see the text of the warranty below:
Limited Lifetime Warranty: Dakine offers a Limited Lifetime Warranty against manufacturing defects. Dakine will repair or replace, at its discretion any products found to be defective within the scope of normal and appropriate utilization and are within the Limited Lifetime Warranty covenants which exclude normal wear. Claims should be presented at the point of initial purchase with proper documentation to validate claims thereunder.Nixon
Nixon offers a limited warranty of defects in materials and workmanship for a period of two (2) years after original purchase from an authorized Nixon dealer. Please register your watch with Nixon and retain your original purchase receipt. Repairs and Replacements under the Nixon warranty are arranged with Nixon.
For more information and to contact Nixon about an issue with a watch, please see www.nixon.com/us/en/support/warranty-watches.html.Beats by Dre
Beats offers a warranty that defects in materials and workmanship for a period of one year from the date of original retail purchase. Repairs and replacements under the Beats warranty are arranged with Beats.
For more information or to contact Beats about an issue, please see ca.beatsbydre.com/en/support#product-help.Other Brands
Customer Care or your local Zumiez store are happy to help with any suspected defects.