Order Status

FAQs

  • How do I get text updates?

    Obtain your order number, then use our order status tracker to see if your item has been shipped.

    Once the item has been shipped, a tracking number will be provided. Click the tracking number and follow the steps to sign up!

  • How do I find my order number?

    Your order number can be located in your order confirmation email (sent as soon as the order was placed) and in the shipment confirmation email if you have received one.

  • Why is there no tracking information on my order?

    Order tracking information may not be available to view immediately after you receive your shipping information via email.

    Some free shipping options may only offer a date window, instead of an exact date of delivery. If you do not receive your package and are past that window (in business days: does not include Saturday and Sunday), please contact Customer Care

  • Why was my order shipped in multiple packages?

    We ship from many store locations, which means parts of your order can be coming from different places. We will send you an email confirmation for each shipment with details and tracking information.

    We will always try to ship from the location closest to you, but sometimes the inventory is only available farther away. This may mean you get some packages in 1-2 days and some take longer (depending on the shipping type).

  • When can I expect my order to ship?

    You will receive an email with tracking details as soon as your order ships, which we always aim to do the same day. This means the window for changes to orders is very small, so verify your information carefully before placing an order.

    At this time, we are working to ship all orders as quickly as possible, but due to COVID-19 this may be slightly delayed

  • When will my order arrive?

    Free / Economy
    4-8 Business Days
    Standard
    3 Business Days
    Express
    2-3 Business Days
    Next Day
    Next Business Day, when ordered by 1pm local time

    Transit time is always measured in business days, and does not include the day of shipment. On the day we ship your order, it will leave our facility in the evening to be sorted by the carrier, and transit time will start the next business day.

    Where transit time is quoted as a range, time depends on the delivery locations distance from the location it is shipped from. Your tracking link should be updated with an estimated delivery date 24-48 hours after you receive notification of shipment.

  • If I choose expedited shipping, when will my order arrive?
    Order before 1PM Express
    (2-3 Business Days)
    Next Day
    (1 business Day)
    Sunday Wednesday/Thursday Tuesday
    Monday Wednesday/Thursday Tuesday
    Tuesday Thursday/Friday Wednesday
    Wednesday Friday/Monday Thursday
    Thursday Monday/Tuesday Friday
    Friday Tuesday/Wednesday Monday
    Saturday Wednesday/Thursday Tuesday

    Please note that all orders are subject to verification and inventory availability. Orders chosen for verification by our fraud prevention team or orders delayed because of low inventory may not be delivered on time. We work hard to prioritize expedited orders and will always do our best to get them out same day.

  • My tracking information says my package was delivered, but I don’t have it. What do I do?

    It’s fairly common for a package delivered by the USPS to be marked delivered 1-2 business days before it actually arrives at its location. Also, remember to check with family members, neighbors, and apartment managers. If you still don’t have your package, please contact Customer Care at 1-877-828-6929 and we will be happy to help!

  • Can I make changes to my order?

    The fast answer is no, not really. Our shipping teams are so fast that they often have orders shipped in literal minutes. If you need to make a change to your order (address, size, item, etc) or want to cancel it, please let us know immediately and we will do our best to catch it before it goes out, but we can never guarantee the ability to make a change. Please call us during business hours at 1-877-828-6929 You may also email help@zumiez.com, including:

    • Your order number
    • Details of the change, like new address or the items you want to change
    • Type “Order Change” or “Order Cancel” in the subject line.
  • Why are there multiple charges on my account?

    When you place your order online your bank places an authorization hold on the total amount of the purchase, however we don’t actually collect those funds until your order ships. When your order ships in multiple packages there is a charge for each shipment. The amount listed to the left for each shipment should match the charges on your account, and the total of all charges should never be more than the original authorization. Please allow 3-5 business days for the bank to process everything completely.

  • Zumiez Return Policy

    All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).

    AFTER 30 DAYS:

    • All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
    • All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.

    AFTER 90 DAYS:

    • After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.

    No Receipt:

    • Any returns without a receipt or proof of purchase may be refused or a gift certificate can be issued for current retail or lowest promotional price.

    NO RETURNS OR EXCHANGES ON CLEARANCE ITEMS:

    • Clearance items may be customer returns, discontinued inventory, not include original packaging or not be in its originally manufactured condition including being shop worn or have minor blemishes, stains, or small holes. In some instances, these items are repackaged by Zumiez. In all instances, all sales are final on clearance items and are not eligible for return or exchange.

    Ways to Receive Your Refund:

    • All refunds are processed to the original form of payment. Check below for specific circumstances:
    • ATM AND DEBIT CARD purchases may receive cash refunds in-store only.
    • CREDIT CARD refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
    • PAYPAL purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail in your order.
    • GIFT CARD refunds greater than $10 can only be refunded by gift card.
    • IN STORE PURCHASES mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.