How do I make a return or an exchange?

Note: Anything purchased before 5/5/26 is not eligible for mail in exchange. Please bring any exchanges to the store, or mail in your items to receive a refund.

The fastest way to get your return or exchange processed is to visit your local store. To find your local store, check our store locator page.

If you'd like to mail your item back to us, visit our Returns and Exchanges page for instructions. 

• All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased.
• All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
• All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.

Refer to manufacturer warranty for all defective merchandise.

All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.
Refunds are processed to the original form of payment, except in the following circumstances:

• ATM and Debit card purchases may receive cash refunds in-store only.
• Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
• PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
• In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
• Gift card refunds greater than $10 can only be refunded by gift card.