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How Is A Refund Processed?

A refund is processed differently than a charge to your account and may take 3-5 days to be posted by your bank after it is processed by our team.

How refunds can be received:

Refunds are processed to the original form of payment, except in the following circumstances:

  • ATM and Debit card purchases may receive cash refunds in-store only.
  • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
  • PayPal purchases returned in-store can only be refunded by gift card. For a refund to your PayPal account, please mail your order to the Returns Center. Instructions for mail in returns can be found HERE.
  • In-store purchases mailed to the returns center can only be refunded by gift card. If you would like credit in the original form of payment you must bring your return to a Zumiez store.
  • Gift card refunds greater than $10 can only be refunded by gift card.