Why Are There Multiple Charges On My Account?

Orders from Zumiez are sometimes shipped from multiple locations. We only charge when we ship, so there is a separate charge for each shipment.

When you first place your order with Zumiez.com you will see an authorization hold on your payment account for the amount of the purchase, or “pending transaction”. This is a temporary hold placed by your bank to allow us time to collect on your order.

When we ship your order, we send the message to your bank that we’d like to collect on that transaction and the funds are paid to Zumiez.

Depending on how your bank processes and displays these transactions, it’s possible both the authorization hold and the actual charges will appear at the same time. Please allow 3-5 business days for your bank to process everything completely. The total of all the individual transactions will not exceed the amount of the original authorization.