How secure is my order?

You're safe with us!

Zumiez uses secure technology to ensure your information and checkout details are safe. Security is a top priority for our customers, so we use top of the line encryption on all transactions.

Need to verify some information? Don't worry! This is for your safety. We care about protection- both for your information, and your money. This may mean we flag orders if some details aren't matching up. 

All we attempt to do with this process is confirm it is YOU placing the order. We contact the cardholder, and confirm details from a secure email. These details may vary in nature, but simply reply to our email with the requested information, and our verification team will review it ASAP.

In the unlikely event that your card information has been compromised, and it was used to purchase from our website or stores, report the incident immediately to your card provider or financial institution.
After you have reached out to your financial institution, you may contact us, so we can notify our fraud department in an effort to prevent future issues. We are not able to provide any information regarding the fradulent transaction(s).