General Policies & Terms

An order confirmation email is not a guarantee of delivery, as all orders are subject to inventory availability. This means that from time to time our inventory information may be incorrect and we may be unable to fulfill your order as requested. We will always notify you as soon as we become aware that this may be the case.

All orders placed with Zumiez.com are subject to order verification and payment review, for the protection of cardholders. Customers must provide current contact information (phone and email) in order to facilitate this process, as well as provide the correct billing address from the payment account. The payment review process may cause a delay in the shipment of your order, so replying to requests for additional information quickly is important.

Order verification requests that do not receive a response will result in the cancelation of your order.

• All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased.
• All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects.
• All merchandise returned after 30 days from the original date of purchase will receive a gift card for the full purchase price on the receipt.
• After 90 days, all merchandise returned will receive a gift card credit for current retail or lowest promotional price.
• All snowboard related merchandise must be returned or exchanged within 30 days from the original date of purchase, after which all sales are final.
• Refer to manufacturer warranty for all defective merchandise.
• All returns (refunds or exchanges) without a receipt will receive a gift card credit for current retail or lowest promotional price.
• Refunds are processed to the original form of payment, except in the following circumstances:
  
  
  • ATM and Debit card purchases may receive cash refunds in-store only.
  • Credit Card refunds may only be credited to the original credit card. If the original credit card is not an option, a gift card will be provided.
  • PayPal purchases returned in-store can only be refunded by gift card, for a refund to your PayPal account please mail your order to the Returns Center.
  • In-store purchases mailed to the returns center can only be refunded by gift card, if you would like credit in the original form of payment please bring your return to a Zumiez store.
  • Gift card refunds greater than $10 can only be refunded by gift card.

• All orders are subject to verification prior to processing and shipping.
• We are required to complete a customs declaration with the retail value of the item(s) purchased, Zumiez cannot legally declare your order as a gift.
• Our current available shipping method is DHL Express Worldwide, this can change at any time.
• All prices are in US dollars.
• Selected products are not available to ship outside of the United States. Brands/Items we cannot ship internationally are: Anon, RED Helmets, Oakley Eyewear, Vans, all snowboards, boots and bindings (except for Aperture and Alibi), Levi's, Nixon, G-Shock Watches and Headphones. Volcom and Vans can ship to Canada only. Orders of these products will be canceled in our system.
• We ship to international residential addresses only; we do not ship to businesses, hotels, motels or resorts outside of the U.S.
  The customer assumes the cost of any return shipping for refunds or exchanges.
• During the order verification step we may contact you by email to request additional information. If we do not receive a response within 3 business days after our attempted contact, that order will be canceled.
• International customers must pay applicable sales tax, duties and customs charges which are determined by your local government and vary by country. Duties, taxes and/or customs fees will be an additional amount collected upon delivery of your order. We are unable to provide you with the exact amount of the charges. Your order confirmation details only the amount collected by Zumiez.com, please contact your local government for specific details. By completing your order you agree to pay all applicable fees. If your order is refused upon delivery, it will not be returned to Zumiez and no refund will be processed.

• Zumiez Gift Cards are not redeemable for cash, except where required by law. When redeemed at a Zumiez retail store, gift cards with a balance of $10 or less will be cashed out upon request.
• A minimum of $10 must be placed on a gift card.
• Gift cards are only valid when purchased through a Zumiez retail location or Zumiez.com. Gift cards from 3rd party retailers may not be honored.
• Please treat your gift card like cash. Lost or stolen gift cards cannot be replaced UNLESS the card number is provided by card owner, to validate that card contains funds. Gift cards purchased from any source other than Zumiez.com or Zumiez retail locations are not valid and will not be replaced or reloaded.
• Any purchase over $10 made with a gift card will be refunded to a gift card only.
• Only physical Zumiez gift cards are reloadable, e gift cards may not be reloaded.
• You can combine multiple gift card balances together at Zumiez.com, a Zumiez store location or by contacting Zumiez Customer Care at 1-877-828-6929 . Please have the gift card numbers and security codes available.
• Gift cards are eligible for use in the country where they are purchased. i.e., Cards purchased in Canada may only be used in Zumiez Canada stores, and cards purchased online or in a U.S. store may only be used in the U.S. or online.
• All e-gift card purchases are subject to order verification, please allow up to 24 hours for the verification process.

At times we offer additional promotions on top of either full price or already marked down product. All discounts and promotions are applied at checkout, and any item with an additional promotion (such as “Buy One Get One Free”) will be marked with text on the individual item explaining the promotion that applies to the item. Promotion will be applied only to the items with this additional promotional messaging regardless of promotions messaged throughout the site or on any other product promotions offered by Zumiez.

For Buy One Get One Free and Buy One Get One 50% Off, you must choose two (2) items marked with the applicable promotion text and the promotion will be applied to the lower priced item. Discount is taken off of the lower priced item and is taken off of last marked price. Items without promotional text will not be honored in a promotion. A promotion may be applied multiple times within the same checkout. The discount will be automatically calculated into the subtotal of your order.

No price adjustments will be offered on product purchased prior to a promotion or markdown being applied.

Promotions apply to select styles and brands. Exclusions may apply and promotions are subject to change.

Promotions do not apply to these brands which are excluded from any additional promotions: Nike, G-Shock, and Ray Ban.