Zumiez Shipping Guide

Most orders ship within 1–2 business days. Here's how delivery works, what to expect on timing, and what to do if something goes wrong.

• Contiguous US only. Free shipping does not apply to Alaska, Hawaii, APO/FPO addresses, or US Territories.
• Oversized items excluded. Products that don't qualify will be noted in their individual product descriptions.
• Ship-to-store is always free. Ship any order to your local Zumiez store at no charge, no minimum required.

Economy orders ship ground via FedEx or USPS (carrier may vary by location). Delivery takes 3–10 business days within the contiguous US. Once an order is processed, delivery address changes are not available.

Orders of $59.95 or more before tax qualify for 3-day shipping at $8.95 - a discounted express option when you need it sooner. Orders under $59.95 have access to standard carrier rates.

During the holiday season, orders of $59.95 or more qualify for a flat-rate option that guarantees delivery by December 24. See the Holiday Help page for active dates each year.

Times below apply to standard US addresses in the contiguous 48 states, not P.O. Boxes. All times are business days (Monday–Friday, excluding holidays).

• Free / Economy — 3–10 business days
• Standard — 3 business days or less
• Express — 2 business days (order by 1:00 PM local time)
• Next Day Air — 1 business day (order by 1:00 PM local time, weekdays only)

Factors that can delay processing:

• Order flagged for fraud prevention review
• Item availability changes after order placement
• Incomplete or unconfirmed billing information

Zumiez will contact you if your order cannot ship. Providing accurate billing and contact details helps avoid delays.

Two ways:

1. Click "Track My Order" in your shipping confirmation email. If your order has multiple packages, you'll get a separate email for each.
2. Visit the Track My Order page and enter the order number from your confirmation email.

No tracking info yet? Updates can take up to 48 hours after your shipping email is sent. Weekends and holidays don't count toward that window.

Carriers like FedEx sometimes hand off packages to local USPS for final delivery, this always happens for P.O. Box addresses. When this occurs, tracking may be limited and you may only see an estimated delivery date rather than real-time scan events.

• Check with household members, neighbors, and building managers
• Check around the delivery area (side doors, behind planters, mailroom)
• Wait 24 hours. Postal tracking sometimes updates early

1. Place your order and choose a store at checkout.
2. Wait for the "Your Order Is Ready for Pickup" email before heading to the store. Your order confirmation only means the store received the request — not that it's ready.
3. Pick up within 5 days. Uncollected orders are automatically cancelled after 5 days with no charge to your account.

• Order Confirmation — store has received your order
• Your Order Is Ready for Pickup — your cue to head in
• Out of Stock — if we can't fill the order, we'll notify you and usually offer free expedited shipping instead
• Pickup Reminder — a nudge if you haven't come in yet
• Pickup Confirmation — sent once your order is collected

• Phone:877-828-6929 (business hours)
• Email:[email protected] — subject line: "Order Change" or "Order Cancel"

• Each shipment generates its own shipping confirmation email with separate tracking
• Each shipment may show as a separate charge on your bank statement
• The total of all charges will never exceed your original order amount

• New Year's Day
• Martin Luther King Jr. Day
• Presidents' Day
• Easter
• Memorial Day
• Juneteenth
• Independence Day
• Labor Day
• Indigenous Peoples' Day
• Veterans Day
• Thanksgiving
• Christmas

• Colorado: A $0.27 state-mandated fee applies to orders delivered within Colorado. This charge is non-refundable per state law.
• Washington D.C.: A 6% sales tax on shipping applies to orders delivered to Washington D.C. (effective August 15, 2024). This is non-refundable.