Returns & Exchanges

Visiting your local store is the FAST and FREE way to process your return or exchange.  Find your nearest location with our Store Locator Page.

Sign up for The Zumiez Stash with a valid phone number when purchasing. We store your receipts digitally, so you'll never need to dig one up for a return.

Note: Anything purchased before 5/5/26 is not eligible for mail in exchange. Please bring any exchanges to the store, or mail in your items to receive a refund.

All returns and exchanges must be accompanied by the original receipt and returned in original, unused, packaged, and resalable condition. Manufacturer defects are handled through manufacturer warranties. Shipping costs are non-refundable.

• Within 30 days — full refund or exchange to original payment method
• After 30 days — gift card for the full purchase price on the receipt
• After 90 days — gift card for current retail or lowest promotional price
• Snowboard items — must be returned or exchanged within 30 days; all sales final after that
• No receipt — gift card for current retail or lowest promotional price; return may be refused
• Clearance items (prices ending in .96, .97, or .98) — all sales final, no returns or exchanges
• Stash rewards — items redeemed with Stash points are final sale and cannot be returned or exchanged
• TikTok Shop Orders — can be returned through the TikTok app of delivery or exchanged in a Zumiez store within 30 days.

Stash points earned on returned items will be deducted from your balance. See the full return policy for refund method details.

Items returned with a gift receipt can be exchanged or refunded as a gift card for the amount paid at the time of the gifter's purchase. Gift receipts are only available for in-store purchases, they cannot be issued for online orders.

HOLIDAY RETURN POLICY
Any items purchased from 11/1/23-12/24/23 can be returned until 1/31/24, as long as conditions below are met. All returns (refunds or exchanges) must be accompanied by the original receipt and may be returned to any Zumiez location within the same country they were purchased. All merchandise (including all skate & snowboard related items) must be returned in its original, unused, packaged & resalable condition, except for manufacturer defects (refer to manufacturer warranties).
Anything purchased after 1/1/24 will fall into our normal Return Policy.

To make sure you get the item you want before it sells out:

1. Order the replacement item on Zumiez.com
2. Pack the item you're exchanging with the original invoice and the completed returns/exchanges form
3. Write your new order number on the form
4. Ship to the returns address above

Items purchased through TikTok have their own process.

Order status can be found within your TikTok app: go to your profile and tap "your orders". TikTok orders cannot be tracked on zumiez.com. Changes to the order may be made within 1-hour of placement via the TikTok app, no adjustments can be made after the first hour. You'll receive a notification when your order is packed and ready to ship. 

Visit your local Zumiez store within 30 days to exchange for an item of equal value; if the new item costs more, you're responsible for the difference; any overage will be refunded via gift card.